Mercure Hotel Köln Belfortstraße

We spent a couple of nights at Mercure Hotel Köln Belfortstraße and had a really pleasant stay. We got an upgrade to one of their apartments. The only disadvantage was that it's located in a building across the street from the main building where the lobby, restaurant and pool are located. The apartment itself was well equipped and seemed rather newly renovated. Also the pool, sauna and fitness area seemed brand new. Using the sauna costs an extra charge per person which might not be common in other hotels we visited. On the other hand, it probably helps to keep the sauna in good shape. The highlight of our stay was the service of the whole team and the breakfast. The breakfast buffet offered a very nice and tasty variety. All staff members were very helpful and kind dealing with our requests. Thanks! We will come back next time we visit Cologne.

For me it's more of a 3 star hotel. the room is ok, nothing special but also nothing tragic. only the beds are very uncomfortable. first time I've had such icy water in the pool. the lack of a kettle and mini bar (small fridge) in the room is irritating. service varied. some very nice and helpful, others answered with dissatisfaction , I feel terribly stupid that I dared to ask. despite the fact that they are dog friendly and the location is close to the train station, I won't use them again

The hotel is only a 15 minute walk from the main railway station and the staff are friendly. I got a room upgrade for being Accor Platinum which was appreciated. When I checked in, however, I asked where the bar was and the receptionist laughed. There is a bar and a restaurant but they aren't in use, they only service breakfast. Apparently this is a new concept that I should have been made aware of? Being a solo traveller I felt very isolated as the hotel is in the middle of a residential area. Not even anywhere to sit out and enjoy the sun. I checked out one day early and booked an alternative hotel nearby civilisation. I didn't use the leisure facilities so can't comment on those. I wouldn't stay here again when there are better hotels for a similar price point in the city.