Mercure Kamen Unna

Staff were so friendly, the room was clean, comfortable and bright. Even though just off the highway it was quiet. Would stay here again.

I had a great stay at the Mercure Hotel Kamen Unna! The hotel is in a convenient location near the highway, making it perfect for travelers passing through or visiting Dortmund. The check-in process was smooth, and the staff were friendly and professional. The room was clean, modern, and well-equipped, with a comfortable bed and a nice work area. I especially appreciated the quiet atmosphere, which made for a restful night’s sleep. The Wi-Fi was reliable, and the air conditioning worked well. Breakfast had a good variety of options, and the food at the hotel restaurant was tasty. The lobby bar was also a nice spot to relax in the evening. The fitness center was a bonus, though it could be slightly bigger. The only reason I’m giving four instead of five stars is that some areas of service could be a bit more attentive, but overall, I was very happy with my stay. I would definitely recommend this hotel to business travelers and anyone looking for a comfortable stopover near Dortmund. Would stay here again!

The bathroom in the room we stayed in is in dire need of a refurbishment! Please, at the very least change the urine stained and chipped toilet seat - disgraceful. The sink is also stained where it looks like someone has stumped out their cigarette. Your hotel is on an industrial park NOT in the centre of town, I therefore find it irritating to have to pay a €15 parking ticket when you cannot get to this hotel by any other means. If you insist on this charge may I suggest it is included in your overnight tarrif? Otherwise it feels and IS a rip off, leaving a bad taste in your mouth and not wanting to stay again. From the outside the Hotel Bar looked closed as there were no lights on. We questioned if the bar was open and we were told yes it was. We ordered a couple of drinks - both very nice but we were left in a bar with no lights on! I had to ask for them to be switched on. Not 20 minutes later, a large group of people came and sat in the bar and ordered drinks - just shows you what a lit up inviting bar can do for your turnover. No point in saving a few euros on electricity if you don’t sell any beer! My husband told me that the breakfast was good - I would hope it was more than good for the price charged!!! All in all we felt our stay was in a hotel not willing to spend money on it’s guests but charge them too dollar. We won’t be staying again……