Mercure Klaipeda City

Lovely hotel within walking distance of old town. And a short drive to some pristine beaches. My booking.com said it would have a bath but it only had a shower. They could of swapped me but something to consider requesting if you need it which I didn't. The ambience is peaceful and relaxing at least when I was there. Private Parking is outside next to the building which you have to pay for and some parking in front which is public. I would recommend and I would gladly stay here again. Desk is 24 hours and the staff speaks English.

A profoundly negative experience at your establishment Imagine booking your one night accommodation during your exhausting 10-day baltic road trip in a well known hotel under the hotel chain Accor, in order to have a smooth and relaxed experience, but at the end you end up facing multiple negative experience. To start off, we have arrived around 5:00pm and we were waiting for over 25' in the lobby area for the receptionist to check us in. In fact the receptionist was nowhere near the reception. During the checking in process, the receptionist asked us to pay the room and charge us a 50EUR deposit per room (since we have booked two rooms, my credit card was charged 100EUR) for mini bar consumption. Upon check-out (20.09.2025), we have clarified that we have not consumed anything from the mini bar and hence we asked when the deposit will be refunded. Since our stay was during the easter period (Sunday), the receptionist clarified that they might need until the next Wednesday to receive the funds. Long story short, after several calls, emails and discussions with the Hotel, both the ignorant and arrogant personnel along with the management of the hotel (Mr Ernesto), they have been mocking me for over two (2) months indicating that they have proceeded with the refund, while no funds were transferred to my bank account. For those two months, I have repeatedly emailing and calling customer service booking.com who in respect keeped postponing the issue but finally they (booking.com) proceeded with the refund of 100EUR. The above comments were also forwarded to the European Consumer Centre and Accor Group. Overall, a highly unsatisfactory lodging since my stay at this hotel was deeply disappointing. Not only was I unfairly denied a €100 deposit refund despite not using the minibar, but I was also subjected to mocking and disrespectful behavior from the staff. This is entirely unprofessional and unacceptable for any hospitality establishment.

Unsafe to Stay at This Hotel! I checked into the Mercure Klaipėda on a Tuesday night. Upon entering the room, I noticed the minibar was not just non-functional — it was actively warm. The appliance, cabinet, and surrounding surfaces were hot to the touch. Not ideal for a cooling unit, and certainly concerning. At 9 a.m. Wednesday, I informed the front desk. They said a technician would take a look. He eventually arrived in the evening, confirmed that the minibar was broken — and left. That was it.No replacement. And most worryingly — no concern for safety! I ended up removing the minibar from the cabinet and unplugging it myself. Because frankly, having an overheating appliance running inside an enclosed wooden cabinet felt like a basic fire risk. This was a potential hazard. No hotel guest should have to weigh fire safety vs. management indifference. It’s now Saturday night. I’ve still heard nothing!