Mercure Krakow Fabryczna City

This is my third stay. The hotel is new and modern, very clean, and in a safe area. Two grocery stores are about a two-minute walk from the hotel, and public transportation gets you to the center in 10-15 minutes. Uber and taxis are also available and safe. Before I arrived, the hotel staff helped me arrange transportation to and from the airport. We had a lot of luggage, and they secured a van for us that fit it all! Our room was very nice, simple, and comfortable. There was only one day when I questioned the cleaning crew (they left the dishes from room service), but a call to the reception quickly fixed the situation. I loved the Nespresso machine in the room and wish there was more variety of coffee to choose from, but it was great anyway. The bed was comfortable, but the pull-out couch was a bit on the hard side, and my teenage daughter was complaining a little. The Utopia bar downstairs has impressive drinks and is worth checking out. Just ask the bartender, and he will create incredible drinks.

Wow! ❤️ What a fantastic, modern facility! I'm visiting Poland from Australia and stay.at All properties....this one looked amazing on the website, so had no hesitation in booking! The foyer area is ultra modern and the staff were fabulous! The initial greeting, really welcoming. The "industrial" look is so cool, the rooms are lovely, the staff are amazing and the bar and restaurant are top notch! I'll definitely stay here again when travelling. Thanks for a great experience! Matt. ❤️

Our experience was made extra special thanks to our amazing waitress Patrycja K. She went above and beyond. She’s very attentive, kind, and truly cared about making our experience memorable. From thoughtful recommendations to anticipating our needs, her service was exceptional. It’s rare to meet someone so passionate and professional. Thank you for making us feel so valued! Also a big thank you to the cleaning lady who cleaned our room on 07.21 (Room 206) She didn’t only cleaned our room but she also went the extra mile by arranging our toiletries so neatly. She didn’t have to do that, but her attention to detail and care truly stood out. It’s the small, thoughtful gestures like this that make a stay feel extra special. I wish I know her name so I can let the management know about her extraordinary service.