Mercure Lille Roubaix Grand Hôtel

Superb hotel, very well located with spacious rooms and excellent bedding. The bathroom is convenient. The staff is lovely! The hotel is beautiful! A real pleasure to stay there

The room was unmade, the bed without sheets and the pillows without pillowcases. Doesn’t make any sense that!!

Don´t go there, they are fraudsters. I was visiting this Hotel in January. The Hotel was booked and paid through Expedia. I checked in the first night and it looked okay from the first impression. The room was not the nicest, but sufficient for 2 nights. At the night it was super noisy, you can hear everything from the neighbors and the corridor. Then I woke up from a firealarm at 6am in the morning. I went down to the lobby, but it looked like a wrong alarm. It took them almost 30min to switch it off. So the start of the day was not ideal, but okay. The interesting part started in the evening. I came back to my room and it was blocked.I went to the receptionist and he asked me to pay the room. I was a bit surprised but I paid it. After I went back to my room, I checked my booking again and it was pre-paid. So I basically paid twice. I have informed the receptionist and he also agreed to his mistake and promised me to take care on a reimbursement, but nothing happened. Then I called them again, they promised again they will take care, again nothing happened. Then I wrote a mail, again no response. I called twice again, again just empty words. Then on my last call the women seriously said I deleted the booking and it´s not our problem anymore. I thought it’s a joke, but I asked twice and she confirmed it each time. For double the price, it is better take a nicer hotel. You can get better located, better renovated, less noisy and far more friendly places.