Mercure Lyon Est Chaponnay

We stopped here as a stopover, on our way to the South of France. The room was excellent, the bed was ridiculously comfortable, the staff were extremely polite, helpful and friendly and the breakfast was top class. I would highly recommend staying here.

My third stay in this hotel. I must say that I've visited several accor and other properties, and this hotel ticks all the main boxes to me. - Great location if you are on the way to other places. No need to drive into the busy Lyon. - Fantastic rooms with a great layout. Comfy beds, in particular the master bed. Clever toilet with a good shower and Nuxe products. Minibar complementary in some rooms. Good tv with international channels. - Great restaurant, as I've tried half-board and the meals were amazing for the value. Kids and adults happy. - Breakfast buffet really nice with a little bit of everything, sweet and salty. As we needed to wake up early, I kindly asked if I could take some croissants for my kids, and the staff was super kind. - The staff is very helpful and friendly. We were always very well welcomed at the reception and restaurant. - Free parking and very close to the main entrance - Finally, an amazing price-value offer. Overall, this hotel always surprises me, as many accor hotels should follow these standards. Merci and keep up the good work!

Stayed here for stop over twice on way down the the coast, both times rooms were uncomfortably warm and air conditioning did nothing but blow the air around. Issue with getting a table at their in house restaurant despite being half empty and terrible attitude from restaurant (their only saving grace was the restaurant waitress who fitted us in and gave good service). Breakfast window is incredibly short for such a small place, meaning there may not be space in the 2/3 hour window you have. Overall, not a good experience and certainly not 4-star hotel.