Mercure Maidstone Great Danes Hotel

Booking & communication (over dog policy & charges) all handled quickly. On arrival reception very welcoming, Decor is tired but the room was spotlessly clean & comfortable. Dinner on first of our 3 night stay was a very long evening with an hour between courses (apparently a flood of room meal orders), our server, Debbie did her best & throughout our stay was cheerful & helpful. The food was excellent. Breakfast, again dog friendly (we travelled with our 2 black Labradors - who loved the grounds) the buffet selection was wonderful. Debbie looked after us, she is a great asset to your company. Another member of staff stood out for us, Steve, who was on reception during the evening, was cheerful, helpful and friendly. We will be back again and have no hesitation in recommending the hotel to our friends.

The hotel itself was a nice hotel with good facilities. The breakfast was very good. Dinner was absolutely delicious! What made this hotel was the team. Every single person, from reception to restaurant, bar, breakfast, health club, beauty therapists, housekeeping were all extremely polite, courteous and professionally. They all went the extra mile. Thank you to everyone!

A massive thank you to Nina who booked our room as we left the Tunbridge Wells Mercure at around 09.35 this morning feeling very disappointed after booking in. Literally 30 minutes later we arrived here at the Great Danes to a lovely warm welcome from Nina. Our room was accessible via a few steps with a handrail down to the lift, which took us to our floor, we both have disabilities but this was manageable for us. The decor isn't new, maybe tired (but so are we!) for us that took nothing away from our lovely fresh smelling bright room with a comfortable chair for my Husband to sit in, and a superb desk and chair for me to do my writing from. Coffee machine, kettle etc all here for us to use, and an enormous bed, super clean looking bedding, lovely clean towels, toilet, shower/bath etc.. We even had a view of the lake which was super. We spent a lovely day at the Danes, it was a very much welcome break from my caring role 24/7 365 days being a carer around my person. 17 years since I've had a break away from her to relax, I'm so fatigued and struggling with health issues, when the carer needs care... ? Hello..? Nope, nobody there! If you're in a similar position, don't do a Melissa, please take care of yourself and have some time to relax, the vibe and the hug from the Danes was just what we both needed. ... and it was our first break for us ... ever and we've been married for 19 years! Thank you Nina for listening and making this happen today at such sort notice. ✨️