Mercure Montpellier Centre Comédie

The new rooms, very good location, the best price!

After my first night the cleaning staff had left a dirty cleaning towel on the bathroom sink and the cups in the room had lipstick stains, which was not acceptable. The location of the hotel is great, near the train station and city center but the hotel needs to improve the cleanliness.

Unprofessional, no patience, rude impolite individuals working in a well established brand hotel. Being a member of Accor group or booking through bookings.com that’s not how you treat your customers if there is an issue with check in or check out due to there own communication breakdown between staff when changing work shift which is not our problem. It’s such a shame, lovely new updated hotel but so disgusting and disrespectful attitude and hand gestures when there was nothing wrong but they made it a big deal and lost a loyal customer. I will be taking this matter further with the management team, because I feel me and my partner was treated unfair and we did our best to communicate our concerns but unfortunately Hadrian, Sitti and Malo was on a completely different planet. I don’t know if it’s a management issue there, but the negativity and the big ego attitude from them three was just not needed so I hope this feedback and our email to the management will get acknowledged so they can work as a team to improve the overall customer service and make things right so it doesn’t happen to anyone else which will ruin the whole day and planned trip.