Mercure Nice Centre Grimaldi

Staff were great in all areas. Our room had not been cleaned properly, there was trash behind the curtain. The room was dated. The bedside table jutted over the bed meaning you had to remove it to sleep. The air conditioning was old and poor. Breakfast was great, staff were great and the surprise roof top bar was also great.

The location was excellent. The staff are excellent, reception and the daily room clean. The room was very bright and sunny. Both good points. I stayed at the hotel many many years ago and I recognise that the room is in need of attention. The carpet was heavily stained and grubby, which was not pleasant to walk on. The paintwork had suffered and was chipped in many places. The overall finish to the room was poor and needed an update. The terrace was very small and not usable. Not a pleasant place to sit in.

It was 35’ outside when we first checked into this hotel. We were really happy with its location, so close to food, shopping, the train station and the water front. Even though you are in the heart of the city, the room was very quiet, but very small. The bathroom was also tiny and had a swinging door that swung into the bathroom so you had to step into the shower to swing the door open enough to get out of the bathroom. The toilet rocked back on forth on the floor when it was sat on and made terrible banging and crunching noises. When we tried to use the dual voltage receptacle in the bathroom, the 230 volt side did not work at all. When I went down stairs to inquire at reception if we could change rooms due to the broken items (AC, bathroom outlet, toilet), we were told absolutely not. I remarked that the room was unbearably hot and the thermostat on the wall had no markings to say what it was set at and it went round and round in both directions without doing anything. The young lady at reception remarked “That’s impossible.” I assured her it wasn’t and invited her to come and see for herself. Of course, she refused, popped into a room behind the reception desk and promptly handed me an oscillating table top fan and said “that’s all we can do, take it or leave it.” The fact she had it so readily available tells me there may have been more fans in that room…… I took it. We went for a walk the next day and were out for most of the day on a walking tour. On our return we found the main sliding doors into the building were out of order and we had to enter through a small door to the side of the building. When we went to return to our ‘sauna’ suite, we found one of the elevators was also out of order. ?? The one redeeming item of this hotel other than the quiet room, was the breakfast. There was a really good variety of cereals, breads, pastries and crepes along with bacon, sausage, scrambled eggs and the option to boil your own eggs. One day beans another boiled fingerling potatoes. The coffee was from a multi function machine, but it was good and hot. In all the breakfast was really good, but the breakfast was not good enough to compensate for the broken down, poorly designed hot, humid room with the bed as hard as a slab. Thankfully, we were in and out in two nights, and thoroughly enjoyed the city of Nice, despite the disappointing accommodations and service.