Mercure North Melbourne

The most uncomfortable part was the shower! It can suddenly get very hot or cold. This felt very unsafe. The Breakfast was very minimal considering the cost. The hotel does not smell good. You can smell it as soon as you step into the hotel. This may be a smell from the kitchen, which is very close to the reception.

Waste of money. I wasn’t expecting much as it’s a cheap hotel but it was dilapidated. The carpet through the halls is as thin as tissue paper and is a trip hazard for people with disabilities. The place smelt like mildew. The elevator was extremely clunky and the doors open before it’s even stopped at a level. Inside the room things felt grimy. The shower area had think silicone that looked dodgy and it was like that bath/shower was going to fall apart. TV remote didn’t work properly and heater was playing up. There was rubbish in the hallway. We could overhear people next door struggling with their shower early in the morning. Parking isn’t as secure as I thought especially for cost. Staff aren’t what I consider “inviting”. Also, via car park there is no elevator only stairs until you reach reception which is very difficult for accessibility.

HOTEL FROM HELL, Fawlty Towers on steroids - Run down property not Accor standard I have come to expect. Room possibly given worst room in property roommate went to reception and complained refused to move us not addressed our concern, completely disinterested. When checked in went to room In the bathroom long black hair in grubby bathroom sink, crack in vanity (I have photo's). Went to make a cup of coffee dirty unwashed teaspoon that had been used! Unclean amenities in room very poor housekeeping. Drawer in full of thick build up of dust scrathed never been cleaned. To top it off this morning left sign out for "please make up my room" all Accor properties I have stayed in when you display the sign do a quick clean tidy and change the towels this sadly was not the case. Returned after a busy day with roommates to discover room completely untouched no clean towels no cleaning of bathroom no bed making completely untouched. Fellow traveller went to Reception no duty manager was told they'd clean it tomorrow very unsatisfactory response. Tomorrow has come this morning (Sunday) cleaner turned up 2 roommates just finishing in bathroom asked her to come back in 10 minutes. Told no can do I finish at 11 am explained calmly our room was not cleaned yesterday and no fresh towels. Too bad I am finishing at 11 am. Roommate rang reception and complained as cleaner refused to come back in 10 minutes just changed towels and walked out!! Never come across such an appalling service at a hotel in my life, can not believe it!!! Hence why this review is being edited each time something occurs. Night 3 Dialled room service 20 times no answer wanted to order room service don't offer it after 8 pm! Breakfast - this morning looked at breakfast options liked the idea of advertised "a la carte breakfast" went down only to discover the most unappealing tired looking breakfast buffet imaginable and approached staff member asking for a la carte response was "oh we can't do a-la-carte breakfast" despite advertising that they do a-la-carte for breakfast - not good enough - totally unacceptable false advertising. This is advertised as 4 star in my opinion 3 star is being kind more like a step above self contained backpackers. Would I recommend it no I would not. Concerns not addressed wouldn't give new room. 3rd Morning 8 am roommates needed morning shower to start a busy day - no hot water - rang reception "oh must be on level 1" I asked can we shower in another room "we will get back to you" after a 20 minute wait temporarily moved us to another room to have a shower - room stinks - HOTEL FROM HELL!!! Had we not prepaid for 4 nights would have left long ago. Only positive is location short $14 Ubers too points of interest and easily accessible to showgrounds.