Mercure Orléans Portes de Sologne

Great place/location for our journey. Food excellent quality. Even better if you enjoy golf. Great breakfast as well. Our 2nd visit and it won't be our last 😁

Although not my usual room at your hotel, which was busy with a wedding function, this was large and very comfortable, though I wasn't very happy being on the ground floor, with no view at all. The room would benefit from having a small fridge. The bathroom was perfectly clean and the meal I had from your restaurant was absolutely excellent. Your waitress that evening was perfect. If you're a golfer, this would be an excellent venue.

We were greeted by Juliette at reception and she was very helpful, spoke very good English and very polite. Room was of a reasonable size, bathroom was clean and well appointed. We requested an outside table for our dinner reservation as we were travelling with our dogs. We were greeted at the restaurant by a chap and rushed into the inside seating area. When I asked for a table outside, his response was (NOT POSSIBLE)....... I explained that we requested an outside table when we made our reservation and again were told (NOT POSSIBLE, THEY ARE ALL RESERVED). When I explained that we should have a table reserved outside, he stormed off leaving us standing in the restaurant. He then pulled a table from a row of 3, threw 2 chairs and 2 menus at it and stormed off. I immediately complained to reception who seated us elsewhere and ensured we had a different server, but by then the damage was done, our stay was totally ruined. Being treated like that in a restaurant I am paying to eat in is unacceptable. This individual has no place being front of house with an attitude that quite simply stinks.