Mercure Paris Montparnasse Pasteur

We had a wonderful and memorable stay. The staff was very welcoming and the lady on the desk on the first two days was exceptional (probably the manger). Our room was large and well decorated with a view of Eiffel Tower. Cleaning was done everyday and to high standards. The hotel is easily commutable from all attractions by car, metro and bus. Pasteur metro station, many bus stops, shops and restaurants are within a short distance. It was in a quiet area away from the crowds. Everything was great and we would all love to stay again.

Booked a family room for 2 adults and one teen. Plenty of room for us. Daughter slept in the fold out queen sofa bed. During the day we put it away for space. Balcony was small but nice to have fresh air and a view of the top half of the Eiffel Tower, especially at night.

I really wanted to love this hotel, it has a lot of potential but the customer service is subpar. The first night I stayed, my room was not made even though I left the sign on the door to please clean it up. Also, my room didn't have conditioner and based on the lack of service I asked if maybe we could get complimentary breakfast for a day to make up for the inconveniences, but they said all they could offer was a "free drink". I told the guy I don't drink alcohol and he said "you could have a juice". Wow! Really? You're giving me a free juice to make up for a dirty room? That goes to show how much customers matter, considering breakfast costs 20 euros, so I guess I'm not even worth that much! My friend checked in on the same day and her room had a musty smell so she had to ask for a change. We had also asked for adjoining rooms and they weren't able to provide that either. All in all, I'm very disappointed on the service offered by this hotel.