Mercure Perth

Our experience was great!! The rooms are clean and tidy, comfy beds. Room service was punctual and food was nice, the buffet was great with multiple options, can be a little crowded during peek times which is to be expected. The only thing I have to fault is the pressure in our shower, we were only staying for 2 nights so didn't really bother bringing it up at the time as it wasn't a major issue.

Recently stayed here and was absolutely applaud when I got a phone call just as I landed saying they needed my room I booked and paid for which was a double classic queen. There so called upgrade was to a 2 bedroom apparent that was so old! Very dark and uninviting. I complained and made it very clear that I'm not staying in that room and wanted my original booking back. Which took a bit of effort for them to adhere to after I demanded it. Then was placed in a room right under the gym. Thank god for ear plugs. Room service was terrible and not topping up on coffee, tea or sugar. Step in shower in a bath!! Ridiculous for someone who is short. Definitely not worth the money I paid for 6 days.

My first room was extremely disappointing. Parts of the skirting board were rotten, patched of carpet were cut out and poorly replaced. Most of the boarders of the carpet were white around the skirting edge and the first morning I woke up to a room full of cockroaches. I was moved to another room which was much better but all the chairs lp covers etc, seem to be water damaged or broken through room. The lobby has a horrible smell and the condition of the seating area there is disappointing. The positive of the place is the staff I can not fault one single person they were all great to deal with and very friendly. Based of this trip I would not recommend this place for accommodation from longer then a single night. You simply can't come back after a big day and relax.