Mercure Southampton Centre Dolphin Hotel

Public areas are nice and staff were friendly, however, most of those encountered do not seem to understand how the hospitality industry works, with some health and safety issues regarding handling food/ice/drinks and over sharing of personal information. It would have been nice if we were asked how our stay was, or how we slept and a smile and good morning as we entered the breakfast room would have been welcomed. The room was dated, peeling paint on the radiators and window frames and bumpy carpet. The room was like a furnace with a squeaky fan that just moved hot air. It was cooler outside however I didn't want to leave my window open as the room was accessible to anyone due to the massive pile of bin bags and dirty laundry that was just below our window and i was travelling alone with my daughter and felt vulnerable. The bed was so comfortable which was a blessing as was awake most of the night. I definitely would not want to spend a night in room 16 again. My daughter was feeling unwell for most of the afternoon /evening so she was not up to a room move had we asked and there are no phones in the rooms to be able to contact reception. Great location, room toiletries were nice. A definite need to add air conditioning and decorate this room. Some work is required for this to be a 4*hotel.

This was a family weekend away and sadly didn't meet our expectations for a 4 star hotel. Totally disappointed especially after staying in the Mercure Exeter which was far superior. When we arrived in our rooms we couldn't believe what we were seeing, just terrible. Also the baby cot was covered in stains at one end and looked disgusting which we complained about and was changed when we moved rooms. So we headed back to reception, and the member of staff on reception was very helpful and polite. He changed our rooms to the so called 'Privilege Rooms'. Whilst these rooms were more of what we expected in respect of the size and price we paid, they were far from a 4 star hotel rating, and it certainly wasn't a privilege to stay in them. They were the 2 Bay windowed rooms at the front of the hotel, so you could hear all the noise from the main road traffic and the club/bar opposite until the early hours! There were many issues with the room and it wasn't overly clean. In one of our rooms the bed was being propped up by a piece of wood as it was collapsing in the middle. The carpet was stained and looked dirty and the curtains were all broken and didn't close properly! The female staff at breakfast were miserable and unhelpful and didn't greet us, just asked our room number and left to us to find a table and get our own baby high chair. No help offered at all. The breakfast items were not being replenished and none of the staff seemed to be bothered. I wouldn't recommend a stay here and will never return. More like a 1 or maybe 2 star hotel experience at best. Extremely disappointing 😔 lots of photos taken and can be shared if required.

Disgusting beyond disgusting. I review lots on Google and to be honest this place is so poor. I was completely flabbergasted by the incompetence of the staff the standards of the hotel and every aspect of my safe and lovely and very very expensive weekend with my children. 1. Rejected linen, on the bed 2. Privilege coffee machine covered in dust 3. Unit under fridge had a thick layer of grey dust 4. Double bed had a thick layer of dust underneath 5. Amenities in room had not been replenished, they were used and not replaced 6. Stains on all of the carpets 7. No sign of any vacuum being used in the room 8. Electric fan in room was not safe and stable. 9. Curtain by the side of the bathroom was full of dust and white particles 10. Body hair in the bathtub 11. Lamp shade broken 12. The corridor wall was covered in some form of dried liquid 13. The net curtain had the same 14. Cups in the room were not cleaned. 15. We had to move the mattress from the base of the bed to make a make-shift bed for my children and i to sleep on as there was no sofabed or extra bed in the room for which we paid. Horrific is a slight understatement.