Mercure St. Albans Noke Hotel

Went here after the Harry Potter tour, for a night stay arranged by my parents for a birthday surprise. The reception staff were really friendly and helpful from the get go. The room was amazing, plenty of space and well looked after and clean. I used the pool while I was there really well kept and clean again with friendly staff on hand to help out. The meal we had that night was good and the staff even sorted out a birthday cake for me which was a lovely surprise. In all the hotel was top quality and the staff were really friendly and helpful. Will defferntly be recommending to friends and family who go to Watford.

This is just so sad. I worked as a chef in this hotel back in the 80's and won some competitions etc with the fantastic head chef and general manager that were there. To see it left to rot is a total disgrace. Mercure, get this wonderful hotel back up and running, we had a fantastic name for our restaurant working hard as the go to for game dishes. I won young seafood chef of the year 1986 whilst here, as well as us winning gold in Torquay international culinary festival, working as a team of 5. Please, get this hotel back up and running for the people of st Alban's and surrounding areas

I had only been at this hotel for a few minutes when it became obvious my stay was not going to be pleasant. I stayed here as part of the U.K. government’s compulsory quarantine for people coming from ‘high risk’ countries. The manager of the facility was particularly very unhelpful. The rooms were dark and dinghy, with musty and old brown carpets. The furniture was old and in bad shape. The room was dusty and didn’t look like it had been cleaned properly. I’m claustrophobic and struggled to adapt to the lack of natural light and I was given a West facing room, despite my specific request prior to arrival and at check in for an East facing room. The hotel was generally old and decrepit. The bathroom was not very clean and there were spiders in the bathroom. Paint was chapping off window sills and walls all around the hotel. The food was also not great, at times it smelled like it had started to go bad or had been frozen for too long before it was thrown into a microwave. I cant believe I paid £2235 for this place, it was definitely a ripoff.