Mercure Tunbridge Wells Hotel

What a great place to stay! It is close to quite a few transport links, especially by car. The hotel could do with a bit of refreshing but hotels often can. The staff are incredibly friendly and helpful and elevate this hotel. The sorted out breakfast for us quickly and efficiently when the booking hasn't gone through online, we got some free cocktails that were being trialled and the went into the back to look for a couple more whiskies for me. It's a big hotel but with the friendliness of a traditional guest house.

The service we experienced was brilliant. Mina on reception was so welcoming and helpful, the staff at breakfast and at the bar were very accommodating, and the cleaning staff were warm and friendly. The breakfast buffet was great and had loads of options. All the hot food came out fresh. All in all, we had a great stay!

I stayed at this hotel for 2 nights while preparing for an exam nearby. The rooms were fine and clean enough. Really would advise against the room service food though! Menu really limited and so, so over-priced. Attached is a photo of the £15 pizza, described as “Stone-baked with a rich tomato sauce” - clearly a Smart Price freezer pizza with half a cherry tomato stuck on each slice.