Mercure Valence Sud
Valence · France · 2 Rue Chantecouriol
About Mercure Valence Sud — Luxury Boutique Hotel in Valence
Mercure Valence Sud is an exceptional 4-star hotel in Valence, France. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.1 / 5
Fantastic hotel, great pool, excellent service with friendly and professional staff. Rooms very modern and design. Excellent price quality Dog friendly establishment!!!
Great service and friendly atmosphere. The staff were kind, welcoming throughout my stay. While the rooms are a bit small, they were clean and comfortable. The hotel is located about 10 minutes by car from the center of. I would recommend it for a business trip.
Extremely disappointing and unfriendly experience We were charging our car at the nearby Tesla Supercharger when our 3-year-old daughter urgently needed to use the restroom. The hotel was the closest facility, so we naturally walked into the lobby to find a toilet. However, we were immediately stopped by a staff member who asked what we were doing there. When I explained that our little girl really needed to go to the bathroom, we were turned away and told to go to a bakery down the road. I asked again if she could just quickly use the toilet due to the urgency, but the woman insisted there was no restroom available. She even claimed that she herself had to use the bakery’s toilet. Frankly, I don’t believe that. It felt like a blatant lie just to avoid helping us. Completely unhelpful, unkind, and certainly not what you’d expect from a place in the hospitality industry. Very disappointing.