Mercure Wellington Central City Hotel and Apartments

It is in an excellent location. Central, with walkable distances to the whole city. The service was perfect. The rooms need a wee bit of maintenance, but considering how reasonably priced it was we didn't expect much. We were pleasantly surprised. We will definitely stay here when we are in Wellington from now on.

The room was clean and nice however the pillows were hard. We were on the 16th floor and the noise outside continued until late at night. The area around the hotels has lots of small shops and cafes. There’s a quiet pub in the alley behind the hotel. Order all a great value for the price and if you’re a night owl a great place to stay!!!

Reception stuff weren't approachable at all, they all came across very unfriendly. We were told three times that we could extend our stay past 12 for $20 per hr thereafter. We extended to 1pm, and they charged my card $25 without my authority. (it was quickly refunded, once I had emailed them). We were locked out of our room (Key cards deactivated) before 1pm as well and had to get them to reactivate, much to her annoyance. The room was cold, outdated and rundown. There were 3 heaters in the room, only 2 worked. The whole place needs a serious refurbishment, I can't believe that this place is part of the Accor network. It was just a horrible experience and we were very glad to leave.