Mercury
Nesebar · Bulgaria · Mercury Sunny Beach
About Mercury — Luxury Boutique Hotel in Nesebar
Mercury is an exceptional 4-star hotel in Nesebar, Bulgaria. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, restaurant, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.6 / 5
We vacationed in July '24. Hotel as a hotel, nothing special. The photos show rooms and terraces that are of a better category, and those with a low price are none. No one cleaned our terrace in 10 days. The worst thing that happened to us on the first day when we arrived was that the reception staff called the spider service and took our car away, even though no one was bothering us, and that the second we parked at the hotel entrance. They didn't even give us the opportunity to show us where to park the car, that is. where is the parking lot of the hotel. With two small children, we had to go to the police to see where the lot with the stolen cars is located, then 2 km of sand per car. The two receptionists acted as if they didn't know anything about it, nor did they particularly want to help. To conclude: the reception service as well as the cleanliness of the rooms a big 0. Never there again.
Very bad hotel. Stuff in dining hall were bullying us. We couldn't take our food anywhere. The pool closes very early. You can't open the umbrella for some reason. Rooms weren't that good and it was just a bad experience. And they wanted to make thieves of us, they said, we stole Towels even though it was a lie. Just terrible. I would recommend it to anyone. :(
Hotel is long overdue for overhaul. Do not be deceived, at its current state it looks nothing like pictures provided. Me an my girlfriend stayed there from 2023/09/09 to 2023/09/16 and 09/17 is the end of the season for them as far as I understand. We arrived at 12:00, check-in is at 14:00, we got our room at around 15:00. 1. Room - beds broken and very uncomfortable, had to fix them at least three times and one night we just layed our mattresses on the floor and slept there, as the bed broke in the middle of the night. Main room light is just one bedside lamp hanging over the mirror, so the room is very dimly lit. One of the bedside lamp switches (just a piece of string that you pull) stopped working after turning it on, so I had to unscrew the light-bulb to turn the light on and off. When we arrived into our room there was only one blanket on two beds, we found another one in the room wardrobe, but it didn't have covers. Towels were not left on bed, but in bathroom, not sure if that's normal for a hotel. Balcony had two lawn chairs, but they were broken and fixed incorrectly making them uncomfortable to sit in. 2. Bathroom has this abhorrent stench from the sewer, there is a floor drain that gets no water, so all the smell comes from down there. I filled it with water a few times and most of the smell dissapeared. Bath-shower combo has no curtain, so after every shower floor is covered in water. Shampoo-body wash combo liquid was closer to dish-washing liquid, so I had to buy my own. There are no individual mini-soaps, just one big tub of Shampoo-bodywash-dishwashing liquid and hand-soap liquid by the sink. 3. Food - always cold, fried eggs had eggshells in them, boiled potatoes were always just taken out of a fridge - not even room temperature and often under-cooked. Only bananas, melons and watermelons were edible fruit, everything else was unripe and there was only one or two choices max at once, sometimes none at all. Had to resort to eating sandwiches with slightly dried up bread for the entire week as no other food was any good. There is a grill outside that sometimes has some warm food, but still - often under-cooked. Juice machine (juice powder, no actual fruits involved) often did not work, so only coffee or cheapest tea was available. 4. Room service - I think I had 20 euro stolen from my wallet in my room by the cleaners. Cleaners come in at 10AM without knocking and just take out the trash - nothing else, no matter if you are sleeping. Had to complain to reception to get our towels changed. 5. Pool - opens at 10:00 closes at 18:00, you can sit by the pool outside these hours, but not swim. Water was very cold, both me and my girlfriend got sick. 6. Cleanliness - pillows were yellow and both me and my girlfriend got pink eye from them. 7. Other amenities - Gym - closed, kids room - closed, massage rooms - closed, maybe because it was the end of the season or maybe because they just don't care. Football gate/basketball hoop does not exist. 8. Snack bar - actually decent, 2-3 options, open 10:00 - 17:00, some food is made on order. Pizza, taco like sandwich, sweet corn and sweet buns are in rotation. Hot dogs, burgers and some other food was promised in the leaflet, but I never saw them in the week I stayed there. 9. Bar(s) (2) - cheapest alcohol available, closes at 23:00. 10. Location - pretty good, not seaside, but around 100 meters away from the heart of the city and the main tourist transport - little trains. TL;DR - old, dirty, rundown place where no one cares about quality and no one should make the mistake of staying. P.S. Shout out to my boi, bartender Nikolaj, the only actual human being there, hope you find some other place to work at, you deserve better.