Merlin Hotel İstanbul

Scam ! Avoid ! They cheat, scam and lie ! They cancelled my reservation ať the dať od arrival with a ďalšie claim that my credit card is.invalid. The same one, with which I paid everything in Turkey, including car rental, other hotels and air tickets ! Especially if they offer a seeming bargain - you'll likely be cheated.

Do yourself a favour and do not stay in this hotel. The customer service is way below satisfactory. My stay at this hotel has been unacceptable. The conditions were far below standard. the hotel has a persistent bad odour. They said a tech would come fix the issue, which did not happen. the service is unresponsive (waiting over 40 minutes for basic requests), and communication was incredibly difficult. There was a loud noise coming from the washroom along the disgusting smell that does not allow you to get a good night sleep. Despite bringing this to the attention of the hotel staff, no adequate resolution was provided. My stay was so bad that I had to check out early due to these conditions and I was denied speaking with the manager to receive a refund for the following days. Terrible hotel, terrible service and staff, overall terrible experience.

***Worst Hotel Experience of My Life*** I have never stayed in a worse hotel in my entire existence. From the moment I stepped into the room, there was a horrible smell that never went away. The noise levels were unbearable, making it impossible to get a good night’s sleep. But the worst part? Bed bugs. Every night, they crawled out and bit me, leaving me covered in bites. It got so bad that I ended up in the hospital for days. When I brought this to the hotel’s attention, they refused to take responsibility and denied me a refund. This place is a health hazard and should be shut down. Stay far away!