Metropole Hotel and Spa

The hotel is ideally located in the heart of the city, showcasing rich heritage architecture. The room & their service truly felt royal, adding to the grandeur of my stay. I also indulged in their spa service on a relaxing Sunday afternoon, and it was an absolute delight. The session was thoughtfully designed and deeply therapeutic, thanks to the skilled professionalism of Elisha, who attended to me with great care. Overall, my Mysore trip became truly memorable because of this wonderful stay.

We had our wedding party here. I cannot recommend this hotel snd staff enough. They went above and beyond for us. Lauren was amazing at communicating with me and catered for all my needs. The buffet provided was out of this world and our guests said it was the best buffet they'd ever had, the quality and amount of food was sublime. The breakfast the following morning was just outstanding. Good quality produce, very hot, tasty and plentiful. Would definitely recommend

Horrendous Experience – Avoid at All Costs! I stay in hotels weekly for work, and this was by far the worst experience I’ve ever had. On arrival, I was sent to a room on the fourth floor. The moment I opened the door, I was hit with unbearable heat. I genuinely thought the radiator must have been on, but it wasn’t. There was no air conditioning, no fan and absolutely no ventilation. Sweat was running down my face within minutes. I went back down to the porter to explain that the room was simply too hot to sleep in and requested to be moved to a lower floor. I was told the hotel was full and “there’s nothing I can do.” He admitted they know how bad the fourth floor gets, which made it even more outrageous they’re fully aware of the issue but still charge £200 a night with no solution in place. I asked for a refund so I could find another hotel. I was told only management could authorise that. I tried calling around, no luck finding an alternative nearby and I didn’t trust that I’d ever get a refund if I left (and rightly so, since I’m still waiting on a promised call from the manager, two days later). With no other option, I went back up to try and sleep after already running on little less than 6 hours sleep in two days from my travel. When I moved the bed near the window for any bit of relief, I discovered toe nails and tissues under the bed, clearly the room hadn’t been properly cleaned! At around 00:23, the porter kindly brought me a fan and a glass of ice water. He was polite and visibly embarrassed by the situation, but it wasn’t his fault management is clearly absent and negligent. Even the shower didn’t work properly the water came out boiling hot with no way to cool it. After a terrible night with barely two hours of sleep, I checked out just gone 6am. A new staff member greeted me and asked how my stay was. I said “appalling” and asked to speak to the manager. Again, I was deflected, told they’d be in at 9am and would call me. Still no call. No apology. No accountability. At £200 a night in non-peak season, this felt like daylight robbery. No AC, no refund, no hygiene standards, no follow-up just a complete failure on every level. Avoid this place unless you enjoy sleeping in a sauna and being ignored by management.