Mi Amor by La Zebra an SLH Hotel

Beautiful boutique property. Super clean and unique decor. The Staff were mostly nice but super BOLD- and was literally beating us up for the tips. We had to tip more then $15 on each check each time. We were afraid not to and if you did not tip or not enough they will come to your room door - knock on it with your check - and hand it back to you to tell you that you forgot to tip them you need to adjust that. So plan to tip here every time to every one. They actually did that to us. I was like wow that's ballsy, rude and a bit over the top. The food here was very good. Except the cevice and they do not take back any bad food or dishes you don't like. They do not have a beach area here only rocks and some beds over the rocks. Get the plunge pool in your room. The park entry is a painful entry and exit process.

This was our first time staying at this hotel, and our experience was mixed. On the positive side, the views from the property are stunning, and the staff was exceptionally polite, welcoming, and responsive to all our requests. However, there were a few aspects that raised concerns. Notably, guests are instructed not to dispose of toilet paper in the toilet due to potential clogging issues. While understandable from a plumbing perspective, this practice felt unhygienic. Installing bidets could be a more suitable alternative to improve guest comfort. Additionally, the shower design was unusual—the absence of a door or proper partition caused water to flood the bathroom floor after each use. Lastly, given the hotel’s distance from the airport, expanding the parking facilities would greatly enhance convenience for guests arriving by car.

I have not yet stayed at this property. I booked this property on my Hilton honors app. The customer service I’ve received from both Hilton and this property has been extremely disappointing. I made for my upcoming 30th birthday on July 13, 2025. The reservation was made directly through Hilton approximately two weeks ago, with the expectation that Hilton honors its Best Rate Guarantee. On June 22, I noticed the rate for my booked dates had dropped to $93 per night. Wanting to receive the best available rate, I contacted Hilton Honors to request an adjustment. Unfortunately, what followed was a complete breakdown in customer service and communication: 1. The first representative placed me on hold for an extended period before disconnecting the call. 2. Upon calling back, I was again disconnected after a long wait. 3. A third representative, who was polite, explained that the office manager was unavailable due to the late hour and advised I call back the next day. She said she would leave notes on my account. 4. On June 23, I followed up as advised. The representative claimed I had booked through a third party – which is completely false. I booked directly through Hilton. 5. I was transferred between Hilton and the hotel multiple times, each blaming the other for the inability to modify the reservation. 6. One representative even assured me that she could modify the reservation and retain my deposit. She placed me on hold, then transferred me back to the hotel – yet again. 7. On my final call, after asking to speak with a manager, I was transferred to Guest Assistance. I was told my reservation could not be modified because the cancellation/modification period had passed – despite being repeatedly told by your staff that it could. This back-and-forth has wasted hours of my time, caused me stress during work hours, and has left me feeling deeply disrespected as a customer. I had hoped to celebrate an important life milestone with Hilton, but this experience has left me feeling completely devalued.