Michlifen Resort & Golf

Great stay, love it. One comment I didn't feel comfortable when the check in lady asks me and my wife for ID and Marriage certificate. Asking for only the IDs would be nicer, IDs have the same addresses on them, also we could be foreigners. It is a Small sensitive situation asking for Marriage certificate from first look that could be handled differently. Other than that all is great, we enjoyed our time there.

“Disappointed by the Service at Michlifen Hotel” While Michlifen Hotel is undeniably beautiful and set in a breathtaking location, my overall experience was unfortunately disappointing. What could have been a wonderful stay was marred by the behavior of certain staff members. In particular, one employee at the pool area acted unprofessionally, and a young man from the service team was noticeably rude and disrespectful. This kind of treatment was unexpected and took away from what should have been a relaxing and enjoyable visit. I had high hopes for this hotel, especially given its stunning setting, but the level of service did not meet expectations. I truly hope the management takes guest feedback seriously and works on improving staff conduct—this exceptional location deserves a hospitality experience to match Thank you

This place truly deserves seven stars. However, I am awarding it only one star due to the shortcomings of higher management, who are evidently detached from the day-to-day operations. The staff are making every effort and are exceptionally friendly. The location and the building itself are magnificent. Yet, the overall business operation lacks attention to detail and fresh ideas. Seating areas and their associated services are poorly organized, without a coherent understanding of visitor needs. Guests must frequently ask staff for guidance on where to sit and whether an area is designated for drinks or dining, as well as information regarding restaurant timings. Prices are typical for an establishment of this caliber; however, the value delivered does not correspond to the cost. For instance, a simple portion of French fries is priced at $6, served in a small bowl with a meager quantity (perhaps 50 grams), fried in what appears to be used oil, resulting in a taste far from fresh, high-quality fries. Upon inquiry, I discovered that the hotel is owned by a government entity, which perhaps explains the lethargy and complacency evident in management over recent years. There is hope that the new management team from the UAE (2024) might introduce a much-needed revitalization of service quality — something I have witnessed even in far lower-rated hotels in the UAE. My review stems purely from witnessing such an extraordinary venue being squandered by poor leadership. In hospitality, senior management must be present on the floor, engage with the staff, listen to customers, and, above all, pay close attention to detail.