Millennium Premier Hotel New York Times Square

This hotel and the staff made this an unforgettable stay!! The front desk staff goes above and beyond and upgraded us for free! We were absolutely stunned when we arrived in our beautiful room with an incredible view!! The attention to detail is unmatched. I was advised on the best parking in the city which saved me a lot of money! The breakfast goes beyond expectations (truly a fantastic grab and go breakfast with wonderful coffee), and the beds were beyond comfortable. I felt like Julia Roberts in Pretty Woman. Although I did NOT jump on the bed:)

The Premier is my home away from home in NYC. We stay here every time we come to the city. Love the warm welcome by the staff, especially Monique. They go out of their way to accommodate requests and take great care of their guests. The generous sized rooms are a great feature, not to mention the incredible, easy access to Broadway theaters. Also love the boutique feel and that it's not jammed with crowds. Have to be honest, the hotel is in need of a refresh, so it's really a 3 - 3.5* but location, room size and amazing staff kick it up a notch.

The property was in a great location and the gym was very nice. The bathroom was not cleaned at all and there was either pubic hair or arm pit hair in the shower. There was hair behind the toilet, bathtub, and some liquid that was spilled. I had to literally clean the entire bathroom myself. The hotel did not have a mop to clean the floor. I used sanitizer wipes i got out the gym and cleaned the floor. They offered to switch rooms the next day but why would i switch to a room that the floors are not cleaned. If you don't have a mop for my room, you don't have a mop for anorher room so why move from a room i already sanitized. They only took off the resort fee and they lied about taking off the first night rate. Some of the staff was rude and could careless . There was only one person in management that tried to make it right the other 3 people did not care. The hotel does not have a microwave, and you have to request a refrigerator, that was broke. After reading the reviews others have left. This hotel isn't making changes because people are still saying the same thing. Dirty restrooms! The,we making changes, is some bull.