Minerva Palace

We stayed here as a chosen hotel with a travel package of flight rental car and stay. It was easy to find. Parking was not available on the street, but they did let us use the lot across from it, which was very convenient. The staff was very friendly and helpful. The rooms were comfortable. At first impression you don’t think the beds will be, but they most definitely were along with the pillows. The bathroom was spacious. It is in a great location to walk to many restaurants and shops, but also very close to walk to the train station to take it to Florence and then Rome which we did. The breakfast had many options from fresh croissants, fruit, eggs, bacon, bagels, a wide variety of juice and coffee. We enjoyed it most mornings. There is also a bar that has happy hour, but we were never there to take advantage of it.

The location of this hotel is excellent because it is in walking distance to the train. We had rental vehicles for our vacation, but after using the train, it was a wrap on the cars. Daily breakfast and dinner in the hotel had some great options. Breakfast was delicious each day, and the convenience of staying in was the best. The hotel is dated but quite charming and spacious and eclectic in its decor. The best support and customer service was from Evista (probably spelling that name incorrectly, and I apologize). She was superb each day and very helpful in helping us navigate our outings. She was always kind and helpful and we appreciated her kindness. The hotel is in walking distance to the post office to exchange money and tons of shops and dining bistro options.

Bad.Bad.Bad. I had an awful experience. The rooms smell weird, the bedding is old, the mattress is uncomfortable, the room and bathroom has bugs, and the door doesn't close properly. Please don't go. There's also a crack in the floor and the bathtub is dirty.