Miss Istanbul Hotel & Spa

We had a great experience with this hotel. The location is perfect, in the center and near everything. The staff are very helpful and patient. They treat you with respect. The breakfast is great and delicious. Rooms are clean but too small. I recommend this hotel and will stay when I come back soon.

This hotel has an excellent location; however, the staff are extremely rude. The laundry service is outsourced, and you might wait several days before they collect your clothes. If you ask about your laundry more than once, the staff become very irritated. The toilets are smelly. Management were trying to bother us, they even called us to complain about the same smell we have complained about stating that the smell is because our kids were doing their needs outside the toilets. As if we came from a jungle. It was so insulting! Even when I was trying to explain to the manager that we have complained about the same smell coming from the toilets, he didn't even bother responding as a man. They were just trying to push us out. Some staff even admitted that management is rude because we got a good rate through online booking platforms, while they could have charged more to direct customers. Room service is good if you fill with tip the envelope they put in your room for tips. If you forget, they it's a trash. Overall, our stay was unpleasant, but unfortunately, we had booked several days in advance.

Avoid This Hotel If You’re Looking for a Comfortable Stay This hotel is extremely outdated, and almost nothing works properly. The breakfast was poor — every day it was the same limited selection, with no variety at all. The pool water was dirty, and after swimming, I developed a rash all over my body. The entire hotel, including the rooms, feels very old and poorly maintained. You can hear all the neighbors and every sound from outside — the walls are extremely thin. I even included a video to show this. There were no basic amenities: no phone, no water, no shampoo, no bathrobe — absolutely nothing. Many things were broken, including the door handle. Nearby shops are very overpriced, so don’t expect to find affordable essentials close by. The front desk staff were unhelpful and rude — they didn’t even greet us properly. There wasn’t even an iron available unless we paid extra. Overall, I wouldn’t recommend staying in this hotel or even in this area. The only positive experience was the housekeeping lady with glasses — she was friendly, always smiling and greeting us. Her hospitality was far better than that of the reception staff.