Mokinba Hotels Baviera

The hotel is being renovated. The room was filled with a bad smell. You have to open the window for ventilation in summer. The room is old and the bathroom is small. The renovation workers started working around 8 am. The sound of electric drills and moving things lingered in the room. I couldn't sleep at all.

Extremely disappointing experience. At checkout, I was shocked to see breakfast charges applied to both rooms for the entire stay—even though we only took two coffees on two mornings, completely unaware that it wasn’t part of our package. At no point were we informed that breakfast would be billed by default or that even a coffee would be charged as a full breakfast. This is misleading, unfair, and unacceptable. Future guests should be warned to double-check their inclusions and bills to avoid such hidden charges.

had a terrible experience with Mohinba Hotels Baviera Milan, which I booked through Hotels.com. Upon arrival on night time we were unexpectedly charged an additional 50 EUR, which was never mentioned during the booking process. Moreover, we only received one room key, even though we had booked three rooms. The next morning, the hotel claimed we had agreed to an "upgrade" to a single room, which we never requested. The room we were given was extremely small, in poor condition, and nothing like what was advertised. The total cost for just one night was 290 EUR—far higher than the listed prices for even their best rooms. The hotel refused to address our concerns or offer any resolution. When we reached out to Hotels.com for assistance, we were simply told that nothing could be done. This is unacceptable, as we made the reservation through their platform, trusting their service and protection. I strongly advise against booking this hotel and urge Hotels.com to take responsibility for ensuring fair treatment of their customers. I am requesting a full refund for the extra charges and compensation for the subpar service.