Mondrian Seoul Itaewon

Stayed recently and walked away deeply disappointed. While the staff were kind and the design of the property is visually impressive, the overall experience fell flat. My shower didn’t work properly, the AC was unreliable, and there was a surprise daily pool fee — which they waived, but only after I pushed back. These aren’t isolated incidents either; reading recent reviews shows these issues have been ongoing for months. I reached out to the hotel directly before leaving this review and never received a response. For the price point and positioning, I expected far more care and accountability. Sadly, I wouldn’t stay here again or recommend it to others until they take guest feedback seriously and address the recurring issues.

Our experience at this hotel was extremely disappointing. We had to move out of our original room because the shower wasn’t draining and the heater wasn’t working, leaving us freezing at night. Almost all the sockets in the room were non functional, also when I tried to open the wardrobe, the door fell off luckily no one was hurt. After raising our concerns, we were moved to another room and offered two drink vouchers. Unfortunately, the new room wasn’t much better. the shower was fine, the heater was broken, sockets were faulty, and overall cleanliness was poor. The housekeeper cleaned the room a few times but never changed the bed sheets throughout our long stay. I chose this hotel for the swimming pool only to find out after checking in that it wouldn’t open until May. That should have been clearly mentioned before booking. For a hotel that claims to be 5-star, this was a huge letdown. I wouldn’t even rate it 2 stars. There are much better hotels with fewer stars that offer far superior service and comfort. I strongly recommend looking elsewhere.

The Worst 5 star hotel in the World. No hospitality, staff cannot speak English fluently, bad service, room too small for a 5 star hotel standard and lack of many useful stuff. Guest need to pay more to use facilities like outdoor pool, and have to pay 5k Won for a cap if you want to use free indoor pool. So ridiculous. Location is also not good, boring place. If you want to enjoy your holiday and have a pleasant vacation TO BE HONEST, PLEASE DON’T STAY HERE! Or you can get pissed-off for yourself.