Monotel Luxury Business Hotel

Excellent amenities and service. Courteous staff. 1) One request , if you can keep room service restaurant options open for some more time . I tried to order a Chinese soup at 10:45 or 11 pm as my throat was paining, but I was told soup options are shut. 2) you can install big mirrors in the elevators so that the guests can check themselves while going out on business meetings last minute. Very good hotel. I will definitely come again

⭐ Rating: 2/5 Location and Rooms: 👍 The only two saving graces of Hotel Monotel are its proximity to Sector V metro station and the room aesthetics, which are reasonably comparable to a typical 3 or 4-star hotel. Food and Service: 👎 The room service food was very underwhelming—it genuinely felt like something you'd get from a random street vendor, just served on a fancy plate. To make things worse, the staff kept insisting on payment immediately after every order, despite clearly requesting to settle all bills during checkout. It felt quite unprofessional. Staff Behavior and Facilities: 🚩 The staff’s attitude was borderline rude. Even asking for basic things like tea or coffee sachet refills was treated as a major favor, complete with eye rolls and "didn't we already give you in the morning?" interrogations. Totally unnecessary and uncomfortable. On top of that, most of the staff walk around with expressionless faces, avoiding eye contact as if hoping no one asks them for help. It genuinely felt like they just didn’t want to work or be bothered. Check-in and check-out were delayed without any valid reason. We were the only guests at the reception during both times, yet it felt like they were doing us a favor by processing our request. Elevators were non-functional at least four times during our short 2-night stay. Once, both elevators were down, forcing us to climb five floors with our luggage. The gym is a joke—tiny space, outdated machines, and a dangerous treadmill with a slippery and broken surface. Honestly, it's a safety hazard. (Pictures attached). Even few attachments are broken. Final verdict: While the location and room aesthetics are decent, the overall experience was frustrating and far from what you'd expect at this price point. With poor staff attitude, unreliable facilities, and questionable food quality, I cannot recommend this hotel unless major improvements are made.

Disappointing experience at this otherwise lovely property. The check-in and check-out process was painfully slow, taking around 15-20 minutes. The lack of assistance with luggage was noticeable, and the faulty door lock on my room was frustrating, requiring multiple trips to reception. The staff's mannerisms also left much to be desired. With some improvements in service, this hotel could truly shine. I would never go again and would not recommend at all.