Montage Healdsburg

The Montage is such a stunning and blissful place to stay in wine country! The service and people were always very nice. Upon arrival, they greeted us with a "splash" of welcome wine and drove us to our room via golf cart. The rooms are beautifully appointed...ours had a vineyard view with a fire pit on the patio to enjoy the gorgeous wine country sunsets! The resort has great amenities, including free use of e-bikes (2 hrs each day, then you pay $30/bike/hr beyond that). The gentleman who loaned us the bikes was very helpful and directed us to a lovely ride up Dry Creek, this was a highlight of our trip. We also had the opportunity to dine at Hazel Hill, which was very good. The views of the property from the patio at the restaurant are lovely. Literally the only issue we encountered was pretty consistent long waits at valet to grab our car, despite requesting via text in advance. The team was always super friendly and apologetic, but something seems like it's not quite humming with their process. The property is also a haven for wildlife, with birds, foxes, owls, deer and turkeys (heard them every morning) wandering around. We even had a baby deer literally lounging next to our window every day! We had a magical trip and would highly recommend the Montage!

Spent a birthday weekend here with friendly and attentive services. Private vineyard with grounds for hiking or biking. Close to downtown and many vineyards for tasting experiences. Lovely resort and we will be back

3.5 stars. A Disappointing Stay at Montage Our first visit to Montage this past weekend, a highly anticipated experience at a 5-star resort, unfortunately left us feeling neglected and undervalued, a significant disappointment. The service was consistently inconsistent throughout our stay. A Serious Service Lapse and Negligence: The most concerning incident involved a major lapse in staff operations. We ordered a zero-proof strawberry daiquiri for our 3 year old daughter while at the poolside, explicitly reconfirming "zero proof" with our waiter, who acknowledged our request. After our daughter had taken several sips, we tasted the drink ourselves and immediately realized it contained alcohol. We alerted the waiter, who confirmed with the bartender there was alcohol and it was a mistake. A new, non-alcoholic drink was prepared, and while they apologized, it's unfathomable how such an error could occur at a resort of this caliber. The resort managers apologized and graciously offered to comp our dinner, which was a kind gesture. However, what truly left a sour taste was the complete lack of follow-up regarding our daughter's well-being. No one inquired if she was okay, not at the time of the incident, not the following day, and not even at checkout. Back to the beginning. Our experience began with a rushed check-in. We observed other guests receiving welcome drinks, yet we were never offered one, despite seeing the same front desk associate pouring drinks for other parties. When our room was ready, we received a text notification and returned to a crowded lobby with a long check-in queue. We were simply handed our keys and directed outside without further instruction. There was no one to greet us, nor a clear line for a driver to our room, leading to many people cutting in front of us, making us feel like we didn't get acknowledged because we didn’t "fit the profile." Furthermore, our luggage wasn't ready; one item had been left in the valet car and needed to be brought to our room separately. While our driver to the room was helpful and offered to get us the welcome drink we never received, he mistakenly brought two red wines instead of the one white and one red that we requested. This pattern of lacking and inconsistent service continued throughout the resort. At the poolside, it took over 20 minutes for a staff member to attend to us, even though the pool area was relatively empty. They have a shuttle service to town and when I texted them to pick us up at a specific location, they went to a different location. We noticed that many of the staff appeared quite young and lacked customer service. You could tell some genuinely enjoyed their work, while others seemed to be there simply for a job. Given these numerous issues, we do not plan to return. We simply expect a much higher standard from a 5-star resort.