Monte Baia Uludag

We would like to express our heartfelt thanks to all the staff at Baia Hotel in Uludag, from the Valais team to the housekeeping staff, as well as the restaurant team, for their professionalism and kindness. A special mention goes to Mr. Ozkan, whose warm welcome, constant availability, and attentiveness greatly contributed to making our stay unforgettable. Despite the bad weather that prevented us from skiing as planned, we spent two wonderful nights as a family. The hotel was impeccably clean, and the staff was exceptionally friendly, making the time fly by. This pleasant experience has won us over, and we are eager to come back again very soon. Thank you once again to the entire team for such a warm welcome, and especially to Mr. Ozkan, whose assistance from our arrival to our departure was exemplary.

Really bad service from the marketing supervisor we had an emergency health issue with our family we asked for an cancellation for the remaining day first of all they told me that you have to take the approval from booking.com I got it and booking.com contacted them about that the refund and keep giving me excuses and then the supervisor told me I will call the manager and then she came and told me in a rude way (impossible). This situation is unacceptable and I would not recommend anyone stay at this hotel.

Our stay was very unpleasant because of the treatment of the marketing supervisor which didn’t allow us a refund on our final day when we had an emergency. This is very unacceptable and unprofessional way to treat guests so I will not come to this hotel again to ski neither do I recommend anyone to.