Monteverde Guesthouse

The place is small, but nice and the staff is really friendly and helpful. The only thing is that there are only 2 parking spaces, plus a handicap, and the road is gravel, which is very difficult when it's been raining for days. The rooms are very nice and roomie. I would recommend it!

The room was small and included a full size bed and bunk beds. It had a sewer smell. I would have preferred a queen bed and dresser or desk, or even closet, some place other than the bunk bed to unpack luggage. The staff were very friendly and kind. Only one family member spoke English well and another spoken limited English. It was walkable to town for a fairly active person. We enjoyed the nearby orchid tour and really enjoyed Tiko’s cafe.

**update following reply from host response** - below is clearly from the perspective of mountain Faro. The room was only cleaned once we highlighted the poor cleanliness and had to cleaned again the following day when we highlighted the damp sheets. In terms of the transport, we had confirmed transfers in timely manner and were waiting on host for confirmation as were under the impression these had been booked for us. The delay was due to the host changing the agreed booking. The second transfer was also not as we agreed (from hotel to hotel) and we asked for a price reduction to compensate the need for a taxi to get us from new drop off to our hotel, which the host would not agree to. Just our experience for other guests. I’ll start with the positives, the room is quite big and equipped with AC, fridge and private bathroom Now I’ll move onto the negatives, the first room was okay but the patio style door wouldn’t lock. The second room was smaller, dusty, musty smelling and dirty with about 15ants chilling all over the floor. The room was cleaned when requested but did ask us if we would like to leave (rather than just have a clean room). We then tried to book shuttles via the family company, which was negotiated at the time and confirmed with payment to be made in cash once we’d visited a bank. Later that same day, we were then told one of our transfers wouldn’t be from hotel to hotel as promised and had a rather lengthy WhatsApp battle over message/voicenote/call during a night tour to try to resolve. It wasn’t and put us under unnecessary stress during a trip but also without transport the following day. Seems a lot of others enjoyed their stay, but this wasn’t our experience and hope the family resolve these issues for future guests.