Montigo Resorts Somerset

We went here for a wedding and it was a very pleasant experience! The staff are excellent let's start with that! Very friendly and inviting. The events manger was lovely, nothing was too much trouble. We didn't stay here, but I'm sure it would have been great. If I was to say anything about improvement, it would be the parking. A few more spaces would have been great, but that's it! Well done people 😉

Great location and grounds. However felt overall the hotel was outdated and the room had definitely seen better days. It was past the point of the facilities feeling vintage to everything being a bit old, in bad shape and a bit dusty. We checked in at 4pm and the room was just finished being cleaned but there was still a damp smell. We were celebrating my partners birthday and the meal was expensive for the quality of food and level of service we received. The staff was lovely but felt very young and inexperienced. The next day breakfast was very chaotic and several items just didn’t turn up. They did kindly let us leave 30 minutes after check out.

Update 26th June: I have since emailed the hotel again at which point they declared because I uploaded a bad review they will not offer any compensation for the stay we had. I now see many other guests have had issues with the hotel in recent times, it’s a shame that they are unwilling to compensate guests for issues that could so easily be avoided and affect the whole quality of a stay. I have given them some time to respond to my response asking if they wanted me to take my review down, but no response. Shocking customer service. Some honest feedback about a few issues we encountered on our stay that left us feeling slightly let down, especially given the premium price for a spa hotel. There were several aspects that felt more like lapses in quality and cleanliness rather than character: - The fridge in our room was not working. - The room had visible cobwebs, unclean sealant around the toilet, and an unclean sink. - There was not enough parking when we arrived and my partner had to ask staff where to park. A nice girl moved her car for us. - There were stains in the bathtub and down the bathroom walls, which was quite off-putting. - A screw was found on the floor in the pool area (the far right corner as you stand inside looking to the outside) – something that could have caused injury and we’re pleased to have noticed. - There appeared to be a wasps' nest near the hot tub, and several wasps had fallen into the pool while we were using it. I emailed the hotel with the details of these issues and their response was lacking any real response, merely telling me that my feedback had been recorded and they are “addressing the concerns (I) raised”