Monumental Plaza by Petit Hotels

The apartment is in the hotel district of funchal, which is too busy and touristic. The apartment was clean and you get a lovely view towards the sea. The service is good when you need something or have questions. The only downside and reason for the low rating is the very uncommon check-in/out process where you get a warning not to break anything or stain the walls of the apartment. All the equipment is tested when you enter and leave, hangers counted, plates/glasses counted and checked if not broken. For the price of the apartment, its uncalled for and unreasonable. In addition, you only get 1 towel per person and 2 toilet rolls per 4 days. Sounds greedy for the price you pay. In addition, the deposit has to be done in cash which is shady. Usually the deposit is done on the creditcard.

The front desk lady is never there, we have stayed for 3 days. We saw the lady only on the check-in day. We wanted to extend parking and never seen the reception staff to speak to (passing through reception 2-4 times a day), so we wanted to pay for it the day we check out as we paid the deposit of 50€, which is returned on the leaving day (they would deduct it form there). We also had 1 wine glass broken in the room but as we never seen any staff, we haven’t had anybody to report it. On the check out day the cleaning lady came to check the room, we told her about the glass, it was still on the same spot we haven’t even touch it and we told her that it was broken since we came. She said we have to pay for it and that we broke it 😁. I mean what the hell.. obviously we said we don’t want to pay for something we haven’t broke (it was 3€, which is nothing), lady started to yell at us and been so rude. I asked for her name to report it to the manager, she refused to say her name so I told her I take a picture of her. She said I can do whatever I want she would even pose for me (so here is the picture of this lady attached). Then she even said we have to give her this 3€ in change, we didn’t had any change left, she still insisted. I told her why she wont deduct it from the deposit, she said she doesn’t have change so we have to give her 3€ while they have 50€ deposited (we just wanted to leave and never see this rude absolutely unprofessional people again!). At the end she called some colleague and brought us change back. Didn’t even say sorry so we just left. In my whole life I never seen hospitality like that, this is crazy. No staff has a right to scream at the customers, specially if we haven’t done anything. I WILL NEVER RETURN TO THIS HOTEL WITH THIS KIND OF STAFF!!!

I would NEVER recommend this hotel to anyone. The path to the parking of the hotel on -2 floor is very narrow. There are many pillars which make the driving + parking even more difficult. We were informed by the hotel that the parking fee is 5 € per day. But no one from the hotel told its customers in advance: (1) if you don’t rent an extremely small car, it would be very difficult or even impossible to drive into the hotel’s underground parking; (2) there are also other alternative parking places just nearby, which are camera-monitored (so safe enough), always have free spots and cost only 3.60 to 4.00 € per day. Such information is very important for the customers to make the right decisions, but no one from the hotel cares to tell. This is just one of the examples how the hotel only focuses on its own interests but doesn’t care about the customers as it should: 1) Check-in is unnecessarily long and annoying. The receptionist will tell you that the broken parts on the wall are not your responsibilities; show you every device in the apartment + confirm that these devices work — it only makes the customers worried: in case something in the apartment doesn’t work properly, it would be our responsibilities? 2) You have to pay the deposit in cash AND the receptionist even doesn’t give you a receipt for it. So if they return you less money when you check-out (this is our case), you have no evidence and can’t do anything about it. Just be careful and don’t get confused by the “friendly” but actually fake smiles. Make pics and videos as necessary evidence to protect your rights. You will need it! 3) If you wanna open windows for fresh air, you have to tolerate all the noise outside: a bus stop just next to the hotel; two construction sites (really loud); some restaurants nearby that operate until the middle of the night; especially there is a crosswalk right downstairs, always cars + buses + motorcycles (really loud) stop and restart. 4) During your stay, the cleaning personnel will only come to clean the apartment every 3 days. So what you have are only: a big towel + a small one per person which you need to use for 3 days — we asked whether we could get more towels, but the receptionist said it’ll cause extra fee; one (not so big) garbage bag also for 3 days (seriously .. the hotel doesn’t need to cut off costs to this extent, does it?); there is a coffee machine + very few coffee filters in the apartment, of course the filters are not enough .. you want more? Need to ask the hotel. 5) When you check-out, someone will come and check whether everything is fine, and then you can get the deposit back (in our case, we only got less money back than what we should receive). You have to wait for the personnel until they’re free to come and check, so you can’t make your plan freely on your departure day.