Mount Richmond Hotel

We have used Mt Richmond hotel multiple times over the years. Never had any issues or anything that can't be fixed. Staff always are friendly and willing to help. Food at the restaurant is constantly good and tastes yummy. The chiefs always pop out to check how the meals going. Would recommend to anyone. Bonus there's a pool and hot tub.

We have stayed here 3 times because of the value for money and spa. But after the third time and ongoing issues with the bed separating during the night (because it is actually 2 single beds pushed together!!!) we are over it. It has happened everytime and on each occasion we've notified reception and house keeping. One time they offered us a fitted sheet! On another occasion we stripped the bed and zipped the 2 singles together ourselves. Very annoying if you're a couple. There are other issues too - car parking is very narrow, toilet leaked on our most recent stay, most rooms are up stairs.

Really disappointing. Being a young couple we did not feel safe at all, and especially leaving our vehicle in a car park where people lurk. Our first impression was not great as the first thing we saw when going into the reception is security cameras of the “gaming room”, which is just a whole bunch on pokie machines. There was nothing online to state there would be pokie machines at this accomodation. The car park was always full, along with the “gaming lounge”. The accomodation was always loud and full of people under the influence. It also smelt like people were smoking indoors. All in all we did not feel safe and would strongly recommend young couples and families not to stay here.