Mountain Paradise Aparthotel

Tragic hotel. When we entered the room the fridge was in the middle of the room and we put it back to its hole next to the kitchen. We put it to the power supply but it turned that it didn’t work at all! When we opened it it smelled like rotten! The room was very cold and as if it was abandoned and the shower wasn’t working. We told that to the reception and the guy came (polite and friendly) and he told me that in order for the shower to work it need a special trick!!! We informed him that the room was very cold and he told us that he would try to find a heater. We hadn’t any news from him since then. After the shower we realized that the pipe was stuffed and we flooded and the was outside the bathroom and had to walk with the shoes(of course there were no sleepers although it is a 4 star and spa hotel). The housekeeper never came for the 2 nights that we stayed and although we booked for 3 nights left the second one!!!!

I had the pleasure of staying at the Mountain Paradise hotel in Bansko, and let me tell you, it was an unforgettable experience. Unfortunately, it was unforgettable for all the wrong reasons. The rooms were a haven for germs, with dirty and broken old furniture and disgusting toilets that would make you want to hold it in until you leave. The food was not only poor, but it seemed to have been sitting out since the last millennium. I'm not sure if the hotel is trying to go for a medieval vibe, but the stale beer served at the all-inclusive light program certainly added to the ambiance. The hotel staff seemed to have mastered the art of indifference, which made me wonder if they were all secretly rooting for the downfall of the hotel. However, the only ray of sunshine in this depressing experience was the guy at the bar and the girl at the reception. He was the only one who seemed to care about the guests and their experience. The girl at the reception was quite nice and helpful, too. And her friendly demeanor was a welcome change from the rest of the staff's apathy. Overall, if you're looking for a hotel that provides the perfect balance of old and disgusting, then Mountain Paradise is the place for you. But if you have any shred of self-respect or basic hygiene standards, then I would recommend avoiding this place like the plague.

Curtains with blood on them, broken furniture and hangers, no cutlery available despite the clear indication to make your own food, the heat was incredibly high, only one roll of toilet paper each day, cleaning staff was nowhere to be found and never actually cleaned. Never got to use the spa services, but upon checking out noticed that the pool and hot tub were closed. Very disappointed, and definitely does not deserve four stars. Do not recommend. On the positive side, location is ideal for a walk in the village and to the ski lifts, since it's so close. Never needing a taxi is a blessing.