Moxy Frankfurt East

Fantastic stay!! The receptionist helped me to retrieve an item I left in a taxi, which I greatly appreciated. Lovely room that was comfortable and clean.

I had issues with check-in, the person who was at the check-in counter was not very cooperative. Other than that, it was the same as any other Moxy branded hotels. Rooms were good and spacious but there were no closet space other than few hangers. The bathroom amenities were not filled up by housekeeping on the 4th day or so when the Body wash ran out. The lobby space was really big and good to hangout when we are a part of a group. Breakfast spread was okay but for the price you cannot complain much. There are lots of good restaurants nearby. And there is a really big supermarket within a walking distance. For this price there aren't much options out there in Frankfurt.

What happened to the friendly welcome at the Moxy ? My previous experience was nice. So I wanted to show the kids how a happy hotel works. I must have picked a day after some disaster in the building. Or am I getting to old and is this arrogant way of communicating the new style ? The checkout wasn’t much better. I believe the text on the bathroom wall says “:): you choose”. Here they clearly made a choice, unfortunately it will not be mine again. Please hire people who enjoy their work, this isn’t it.