My Blue Hotel

Really nice beach front hotel, super comfy bed and a great shower with endless hot water 🙏 (better than in the pictures) The breakfast bar is also great with loads of options and they make you eggs any style What they could improve Staff & service Examples Asked if it’s possible for a second in a specific location - they say no problem - 10 min later we go ask again - they say oh yeah let’s see if it’s possible 30 min later no update or sunbed ever arrived 😅 It’s fine if you can’t just don’t tell the guest yes and then ignore it away Similar at lunch - side arrived uncooked We told them at the end it was uncooked (in Portuguese) He did not respond, said nothing and just walked away So strange 🤷‍♂️ Other than that the hotel is lovely for a very fair price (superior room + balcony)

Ok this is a wonderful hotel in a great location. The staff here were friendly and helpful. It is the one of the best in Jericoacoara without a doubt. I would give it 5 stars for the hotel alone however We experienced less than stellar service in the restaurant. I know to expect a calm atmosphere on the beach but the restaurant staff was not up to par. Day two I found a very responsive waiter who was great.

Terrible hotel!!! We booked the most expensive room (Deluxe with ocean view) and when we arrived, we discovered that the room doesn’t look at all as in the pictures!!! The room was very dirty, small, disused bathroom with a peeling ceiling and exposed cables in the balcony! When we told this to the lady in the front desk she told us that this is the last room in this category and she didn’t agree to cancel the booking! Eventually we were downgraded to another room which was cheaper but looked a bit better than the first one. The TV in the room didn’t work and the maintenance guy couldn’t fix it neither replace it with a working one. In addition, there was no WIFI connection (in both of the rooms). We didn’t get ANY compensation although we eventually received a cheaper room!!! They didn’t even give us to speak with the manager! Overall, we got a negative answer for every request we had. the “experience” in this hotel was terrible and it ruined our vacation.