My Son Boutique Hotel & Spa Hoi An

Near to eateries, drink bars, shops. Like the lounge, really well decorated. Nice to see old, ancient, archaic things. Can get souvenirs at the gift shop. Like the Take a book, leave a book ' corner. Good way to promote the reading habit and set the urgency. Great buffet breakfast. Great, spacious well equipped room. Fun to dip into the pool. Can workout in the gym. Can try the spa as there is a discount.

Stayed here as a guided group touring Viet Nam. We had room 702 which was very nice and had all you need. The view was good and a small balcony. . But others at the back of the hotel didn't have a good view at all and no balcony. But as long as the room is nice, that's all that matters. There is a pool and the hotel offers a massage service. There is a pool table and treadmill. We tried the restaurant but found the menu very limited Breakfast was good. I did walk into the town which took less than 20 minutes. The electric buggy taxis are cheap. But be careful which one's you take. Some will try it on with the prices. Overall, I would certainly recommend the My Son Boutique hotel.

Very Disappointing Stay – Not Worth the 4-Star Rating Our experience was far from what we expected from a 4-star hotel. We arrived past 10 PM to find the lobby in darkness — it looked closed. Once inside, the AC wasn’t even turned on, and the entire lobby felt hot and humid. Not a welcoming experience at all. Worse, the air conditioning in our family room (a connecting room for us and our children) was broken. We were forced to sleep in separate rooms, which was uncomfortable and concerning for our children’s safety — especially with one of them needing proper rest for an international competition. We were only offered a 10% discount, and to make matters worse, management dismissed our claim entirely and refused to discuss it further, simply saying we were the only ones who complained. No accountability, no proper customer service. We do not recommend this hotel for families or anyone expecting professionalism and value for money. ——— Response to the hotel’s reply: Dear Ms. Kaitlyn Dang, Thank you for your reply. However, I must clarify and strongly disagree with how our feedback has been dismissed and misrepresented. First, the alternative requests we made — including options like a free meal or late check-out — were not manipulative demands, but suggestions in response to your team offering only a 10% discount after a highly disruptive experience. These were not conditions, threats, or ultimatums, but simply ideas for fair compensation, which many professional hotels routinely offer as goodwill gestures. Let me also correct your claim that we were “upgraded.” We were not. The room you moved us to had two single beds and was separated from our children, who had to sleep alone in the original connecting room. This was absolutely not a comfort upgrade. In fact, it caused more stress — especially as we had traveled far, arrived late at night, and needed proper rest before an important competition for our child. No amount of star ratings or review counts can erase that personal disruption. What’s most disappointing is not just the lack of appropriate resolution — but now being accused of manipulative behavior simply because we spoke up about poor service. That tone alone shows a lack of empathy, particularly toward families traveling with young children. Hospitality, especially in family-focused settings, should include understanding and heart — not defensiveness and blame-shifting. Yes, you hosted over 120 guests that night. That does not invalidate our experience, nor does it excuse the lack of urgency, professionalism, and basic comfort we encountered. Every guest deserves to be heard without being gaslighted. We hope this response opens your eyes to what hospitality truly means — not just offering rooms, but treating every guest’s experience with care, humility, and grace. Sincerely, Mrs. Liwanag