Nak Nakara Hotel

This hotel is located at a prime location & all the attractions are at a walkable distance. Kudos to front desk staff who welcome you with a genuine smile & is always ready to help! We stayed here for 2 nights with our 2 kids in a family room & everything was as per our expectations. Clean & comfy beds, hygienic washrooms, complimentary fruits & cold water, swimming pool really helped to relax. Breakfast at their restaurant was also apt & they had live pancakes & eggs counter. Overall good one- highly recommended for their service 👍🏻

The hotel was really nice. The staff were helpful and our room was big and spacious. The pool is in a good location had plenty of sunbeds around it and had a poolside bar with snacks. We had a mini bar with free soft drinks in our room, free water and fruit in reception. We used bolt to get to the local attractions and it was reasonably priced. The hotel offered us a package with a private driver as soon as we arrived, which was more expensive than organising ourselves, but we were happy to do the planning. Upstairs there was a fitness suite and billiards room which we didn’t check out. The location was about a 10 minute walk from the clocktower and a 15 minute walk from the bus station. We visited the night market which was 10 to 15 minute walk we ate there which was lovely and they had many stalls.

Terrible experience! We had to cancel our booking more than 24 hours in advance due to serious health issues that made it impossible for us to take our flight to Northern Thailand. We contacted the hotel as soon as we knew we couldn’t make it, explained the situation clearly, and asked if any form of refund, even partial, could be considered. To our shock, the hotel showed absolutely no flexibility or understanding. They refused any kind of refund or gesture of goodwill. No compassion, no customer care – just a flat-out “no” on the booking platform. It’s incredibly disappointing, especially given the circumstances, and speaks volumes about their lack of empathy. There are plenty of places in Thailand that are much more human and accommodating. I strongly advise staying elsewhere. This kind of rigid, uncaring attitude has no place in the hospitality industry. Avoid this hotel.