Napa Valley Marriott Hotel & Spa

We are Platinum Elite so we get upgraded rooms. They staff and management could not be nicer or More accommodating. The room is a decent size bathroom good size. Daily maid service is great! Food is good. Outdoor pool is intimate and nice. Fire pits around the resort. Gym is nice- 2 Pelotons 😀. You can rent electric bikes and ride along the railroad trail- $30 daily fee includes wine happy hour, dessert and 1 hour bike rental-

This hotel was overall a great value! We really enjoyed the amenities offered but noticed two areas of improvement: the beds and the pool chaises. The bed felt quite old and hurt my back (which has never happened at any hotel before) and I kept sliding down on the pool chaises so it was hard to sit up and read - they could use a cushion on them to prevent this from happening! Overall it was a great stay and we would return.

Hotel entrance, lounge and bar are updated and cozy. Their on-site coffee shop is very convenient and nice; their barista was very courteous. Additionally, it was very nice to have water refill stations throughout. On the other hand, and considering its price, the hotel’s exterior needs work (at least a good pressure wash). The room is equipped with a very old bed and weakened springs. The ironing board is terribly small. The worst part of this experience was the hotel’s customer service, pretty pathetic considering this is something that can always be worked on. The front staff was constantly short and unfriendly. We sat at the bar with an hour from closing and the bartender was unwilling to open a bottle for us, despite offering to buy the entire bottle. Overall, considering the location and price, this hotel needs lots of improvement. I travel internationally and stay at much better Marriott locations. It’s is sad that such an iconic American place like Napa cannot even begin to pair up with similar hotels elsewhere.