Napili Village Hotel

We've been to Maui several times and love the North Shore area. We booked this hotel/studio due to its location to our favorite beaches. Short walks to awesome swimming bays and turtle cove. The staff were very friendly and accommodating. Ample free parking was available for our April stay. Beach chairs available in the rooms are very helpful. The rooms are outdated and need to be refreshed. The bathroom can only accommodate one person at a time; the shower is a good size. The queen bed is comfortable. We enjoyed our morning coffee on the lanai overlooking the pool. We didn't use the washer/dryer on site. Checking in and out was a breeze. We enjoyed our stay and vacation.

They need to hire new property managers and whoever is running it now needs to go. It's a total lipstick on a pig place. They have a nice pool and grounds, and furnishings , but the whole place needs to be redone from the inside out. The hotel management doesn't seem to care about offering clean bathrooms as the one we stayed in had mold in it and the tile was so worn down that a KOA campground would have been cleaner than what we got. The carpets smell really bad and mildewy, the stove is original and is rusting , the beds are super stiff. Management is not interested in taking action or true accountability and lightly cared about the condition of the room when it was addressed to them. The only thing going for it is its closeness to the beach and the pool. It has a lot of potential but the owners/management don't seem to care. Oh and the hotel front desk people leave about an hour after check-in so if you have issues with your room, you have to wait till the next day when they return. Oh and if you have an issue with your room, front desk staff leaves an hour after check-in. It’s the kind of place that probably has bed bugs , glad we didn’t stay long.

I know this is a small family-owned property but I can’t recommend it. I’m the kind of person who wipes down surfaces when I arrive and keeps all the food in the fridge. Not quite halfway through my stay I found a roach on the kitchen floor, just a few feet from my bed. There is only housekeeping twice a week, and no one at the front desk after 4:30 or on weekends. I texted them and asked to be moved to another room. They said all they could offer was housekeeping to come by and a refund if I wanted to leave. And maybe I let the roach in? And oh, they’d be out of cellphone range for hours. I debated staying but ended up moving to an outrageously expensive alternative, which kept me up at night for different reasons, but at least it was clean and I didn’t have to worry about anything crawling into my bags or my bed.. There are better alternatives with windows that block sound and a/c that doesn’t have black mold surrounding it.