Nayra Adults Only

Cannot recommend this place enough. This was my first time in Gran Can as a solo traveller. I wanted somewhere quiet and not overcrowded but with the option of evenings out. This place didn’t disappoint, the rooms are perfect, clean with seating outside your door pool side or more private out the back with your own small terrace. Staff are all really friendly and the food is fantastic. Although the Yumbo centre is right behind here you can easily escape the madness back at Hotel Nayra. The pool is perfect and i spent most days at the pool which never seemed to get busy so no fighting or reserving sun beds is needed. Theres a small gym downstairs too. ***** 5 Star!

Had a week in this hotel and it was fantastic. The place is spotless and the staff are very friendly. While the location for the nearby bars and clubs is fantastic, the hotel itself is peaceful and calm. Lovely to get a break from the nearby business of the Yumbo. One thing I would love to see added - a hot tub next to the pool. The pool itself is beautiful but I did miss the added luxury of a tub!

Detailed review based on a couples stay but also first time in Gran Canaria. The first night we arrived we were given a room in the annex which had broken air con. There was an attempt to get resolved by the member of staff at the time who moved us to the next door room but the air con was not on so the room was over 26 degrees which is not the best when you first arrive. We were told to leave it to cool the room so went to grab some food and then returned with no change. We were told at the time that there was no other rooms available. Due to breathing issues and pure discomfort we spoke to TUI who then said they would resolve it. This resulted in us being moved to the main room (strange how a room became available) where it was much more fresh and comfortable. We appreciated Angel (night colleague) who helped us feel much more comfortable. He was brilliant and supportive. Moving forward as hiccups can happen the hotel itself is lovely - breakfast is wonderful and the chef is fab always happy and polite. Fresh eggs and bacon to order! Pool is lovely and no issue with getting a sun bed. Lovely mix of people staying. Rooms were also modern with a good shower and useful facilities. Gym was a nice touch as were the other food and drink items (very reasonably priced too). We had wonderful service from the waitress staff who were just kind and happy! Location is nice with close proximity to the dunes, supermarkets and some lovely restaurants. I think south of the island is much more vibrant with culture and have some real gems to see but that is purely my opinion. The reason this is not five star for me is, one we were celebrating my husband’s birthday so the start of the holiday was quite stressful. Although eventually resolved we noticed that some of the reception staff were not as proactive or supportive as others. It didn’t feel as though there was an above and beyond reproach to help first time visitors just settle in. Second, the language barrier aside as we used Google translate often to help with communication (technology is brilliant when it comes to helping with this) - We requested a late checkout (due to a very late flight) the first night we got there and were told we would need to wait until Thursday when we left. That is fine due to bookings etc, but what became an issue was an incoming heatwave where temperatures reached nearly 36-40 degrees with humidity and not being able to have a place to even cool off. We were told that we have to leave the room promptly due to somebody who had booked the room we were in. Now take aside the time it takes to clean a room, I can’t understand why there is no rooms made available for at least guests to cool off. The only option was to book a shower downstairs and walk across the lobby after a dip in the pool to do this (not very convenient and also rather messy for the hotel). Late checkouts with notice should be honoured or the very least provision made to make guests feel comfortable. We were given a room again as I had informed TUI until 2.30pm. What made this worse is we saw no one actually check in to our room until the time we left for our flight at 5.30pm meaning we could of stayed cooler and comfortable in the heat without a fuss. Being repeatedly told it’s hotel policy is problematic when it comes to extreme heat and people with medical issues. We witnessed another guest being asked to vacate their room despite a migraine. We advised them to speak to the front desk but they weren’t given any extra time for that guest to just fully feel better. Personally I don’t think that is ok and would strongly advise amending your policy in extreme heat by simply making a few rooms available for guests to at least be more comfortable. Overall I wouldn’t probably return as customer service in my opinion is a make or break of your holiday, but I do appreciate some of the staff there who really put their heart and soul into what they do. We personally thanked each one who did that and if you amended your hotel policy we would consider returning.