Neighbourgood Hill

I had stayed at the Neighbourhood Hill for one night and the staff were amazing! The room looked like the picture, it was pretty basic but everything worked. It was so sweet to have a handwritten note, cookie and a little bag on the bed as I arrived. I actually used the bag as I toured around the city! However, what makes me want to go back is the staff, and ofcourse the cafe! From the moment I checked in, the staff were so friendly and helpful. Ash assisted in carrying my luggage to my room and Pam made check in so easy! Since my flight was later, Pam had kept my luggage in reception safely so I could tour the city in my final hours there. Absolutely loved the vibe of the people and will definitely go back.

My friend booked this place, but I strongly recommend avoiding it. The property is dirty and unsanitary, and it looks nothing like the photos. Food is constantly being stolen from the shared kitchen, and the pool is filthy not usable at all. During the day, it’s completely taken over by digital nomads working on their laptops, making it impossible to enjoy

So disappointing. This was my first time staying at this Neighbourhood location, and I thought because the Romney location was a nice stay this would be up to the same standard but I quickly realised that the same kind of hospitality does not stretch across to this Neighbourgood location. We booked a standard room and the pictures on the website looked nothing like the room we got. From former low reviews, this seems to be an issue for several people. Why would you have pictures advertising a certain room at a certain price point and then deliver less? That just tells me that almost none of the room options look like the pictures? Nevermind that the room looked half the size, I think I at least expected the bathroom to have a door. Absolutely false advertising I did not get the experience I thought I paid for. However, I do think the worst part was the mold on the roof of the shower and in between the tiles. How disgusting. The man at the front desk was friendly but unable to properly communicate how to find my room and a contracter on site eventually helped me navigate the grounds. Friendly staff however does not make up for what I felt was false advertising and an unhygienic space.