Nemea Appart Hotel Les Hauts de Milady Biarritz

The layout of the hotel was confusing at the start but we soon got to understand where everything was. No air conditioning made the room stuffy but we were lucky and took our own fan. The bed was comfortable, the room was clean, the services provided were good and the pool area was a bonus. Did not expect such low flying aircraft but they were few and far between so not a problem. An easy walk to the beach a good stretch of the legs into the old town .

If you love taking out the garbage, you will feel right at home! The mentality of the ownership shows in the culture of the hotel. It is fear of lack of money and seeing their clients as a means to their wealth. This hotel has clearly mastered the art of less—less staff, less service, and less concern for guests. Check-in: A lovely single front desk employee—who deserves both a medal and a nap—battles hour-long lines of people checking in all afternoon. Bring a book. Housekeeping: All guests are required to participate in their housekeeping internship program which, curiously starts early in the morning and involves taking out their own trash into the street before room inspection! But good news, with only a few waking hours possible inside the hotel room, there's very little to clean up. One wonders if the 5pm check-in and 10am check-out is meant to get rid of 75% of their own housekeeping staff. Pool Hours: A thoughtful 3-hour open window between 5pm checkin and 8pm ensures maximum physical bonding time among guests. Very cozy. The Upsides: The beds are nice, the decor is good, and the pool facilities and sauna are lovely. Conclusion: A bold experiment in how few staff a hotel can run on and how we can best trickle-up our economy.

This was a completely terrible experience, a terrible hotel. 1. The attitude of the front desk during check-in was very poor, and they were unresponsive to customers. I have reason to suspect that the hotel's service staff may be involved in racial discrimination. 2.The TV function in the hotel is not functioning properly, which seriously affects my experience. 3. Bedding is very dirty! It seems like it hasn't been cleaned, with stains, sweat, and unknown liquids on the blanket and duvet cover! How can customers ensure that the hotel's supplies have no hygiene issues? Who will be responsible? 4.The toilet only has one roll of toilet paper, which is completely insufficient for use. 5. Charging high accommodation fees in the name of the hotel but without staff to clean the room, customers have to clean the room and take out the garbage themselves when checking out. What is the return on the high fees we paid for the hotel? 6.The sound insulation effect of the room is very poor, completely opposite to the "good sound insulation" displayed on the website! I believe that my privacy and sleep experience have been violated. 7.The hotel charged me a tax of 15 euros, but I didn't have a good shopping experience at all. 8. I was trapped on the balcony and tried to call for help from the staff, but the phone was unreachable during working hours Finally, I don't want to receive a perfunctory answer from the official. I need a clear solution. If the hotel really apologizes, it should let me stay in a clean and well-equipped room as soon as possible, or compensate me directly!