Neo Kazan Palace by Tasigo

Самые положительные впечатления от проживания в отеле Neo Kazan Palace by Tasigo 4* Классный интерьер, красивые номера, максимально отзывчивый персонал. Много где были и есть с чем сравнивать, этот отель очень приятно удивил. Такие мелочи как ароматические мешочки, ортопедические подушки, приятное постельное белье, очень удобный матрас сделали наши выходные незабываемые . Разнообразный завтрак, все очень вкусное. Шикарный интерьер в главном ресторане. Так же стоит отметить посещение спа с морской водой и хамам, где вам заботливо выдадут все необходимое. Любые наши просьбы решались максимально быстро, спасибо персоналу и руководству отеля. Обязательно вернёмся.

Nightmare stay. Directly in front of the room one or two floors down was the smoking area for guests, staff, drivers. Reception couldn't care less. No solution, lets just get your guests be killed by all the smoke. Thank you.

On April 19, I arrived with my 8-year-old child alone at this hotel. And they refused to move us in because the child did not have a birth certificate. We had a foreign passport with which we arrived by train, but this was not an argument for the hotel workers. If you have such a fundamental rule, you must write this in CAPITAL letters on your booking confirmation. It only says about a deposit of 10,000 rubles upon check-in, so you can understand that for the hotel money is a priority, and not concern for guests. Moreover, this is not the first time we have stayed at your network and we were always accommodated based on a copy! In general, tired after the train, I was also pregnant, with two suitcases and a child, and had to look for another hotel in the city, where the Todes festival is currently taking place and all the hotels are full.