Nessa Cave Hotel

Don’t book this hotel! It’s a scam. We were a couple traveling and had booked Nessa Hotel. However, without any prior information, we were shifted to another hotel instead. When we raised objections, nothing was done. The owner told us we could either take a refund and leave or stay with what he was offering. His attitude was quite dismissive and unprofessional. The manager was polite and tried to help, but there was no staff who could speak English, and they didn’t seem to have a proper service team in place. It’s a newly built property — the rooms were fine, but most of the place was empty, and the overall vibe wasn’t great. We decided to overlook all of that, but the next day’s breakfast was a terrible experience. They had extremely limited options — just a few dips, bread, and two types of cheese. This is not what you expect when you're paying a premium price. We couldn’t tolerate the breakfast, so we ended up eating outside on both days. If you're hoping for a balloon view, this location won’t offer much. Staying in Göreme is a much better option for that. We might have overlooked the other issues if the hospitality had been better, but overall, it was a deal-breaker for us. Nothing really made us feel welcome — except that the rooms were decent.

Do not book this hotel. I booked through Agoda less than 1 month ago, and had some conversation with the owner. Today I arrive in Cappadocia and find the hotel with the address in Agoda or Google maps, it’s not there. The hotel is gone. I need to looking for and trying to contact the owner, after more than 20 minutes the owner finally responded. Long story short, they want to move us to other hotel in Uchisar, they said they upgraded the rooms to the luxury hotel. We follow because we dont have any option and the owner is not to try explain clearly. He said he just start move 2 days ago, which is lie. The hotel room size is very small, and it seems nobody stay there. The staff also rude and pushy, cause he say the boss push him. I finally made it to have contact with Agoda and they agree to give us full refund. Then the worst part, the owner reject to drive us back to Goreme, and tell us to take taxi. So Do not book this hotel if you dont want to ruin your holiday. Uchisar and Gorene is different place and its not walking distance.

Warning to any travellers, please do not go to this hotel. The owner tried to scam us of money and hid behind his receptionist. We were denied checking in and stranded at 4am in the morning. Luckily the hotels nearby offer the same rooms and were open at the late time. We currently have an ongoing dispute with our credit card companies to get our money back. DO NOT GO TO THIS HOTEL.