Nestor Hotel

The hotel was excellent. I highly recommend it to everyone. It is situated in a wonderful location, the rooms are clean and regularly maintained. The food was outstanding, with a wide variety of choices, and the staff were exceptionally helpful. The pool was also clean and well-maintained. I have no negative experiences to report and will certainly return!

The most impressive takeaways were location, spa, pools, restaurant and hotel service/facilities: Located right in the heart of Ayia Napa (just minutes away from restaurants, shops, bars, activities and the beach); spa center is complementary for guests and offers a lovely private (quiet) experience in the steam and sauna rooms; both the indoor and outdoor pools are refreshing and beautifully designed; the dining area staff and reception are the winners (very professional and helpful -the tables are always set, the hostess seats you down every night, which gives a lovely personalized feel, and the staff is always attentive to your needs/requests; food was also delicious and varied for taste to some degree each night); reception immediately responded to my complaints about room cleanliness and broken furniture and resolved it; on my birthday, the staff sent up complementary wine and fruit as a lovely gesture. Some of the biggest areas for improvement: No water in the gym (this should be a priority for people working out) and no water offered during the stay (complementary water was provided on the first and last day but it would be more helpful to have a bottle a day as a gesture for hydration); *the junior suite's complete lack of cleanliness and outdated feel was the biggest disappointment (aesthetically and hygienically speaking -more details on this under 'rooms' section); night entertainment could use a boost (apart from the traditional Greek/Cypriot dancing which was phenomenal) in talent and experience;

Just recently stayed in this hotel for 10 nights and I will say I couldn’t wait to leave as it didn’t reach the expectations of what a 4 star hotel should be. Starting on a positive the pool area looked really nice and clean and the layout of the hotel. First of all the room was not big enough and the ac wasn’t even working properly you couldn’t even feel any cold air coming through and it would also leak from the ceiling when it’s turned on. We got half board and we tried the food a couple of times and it was that bad we ended up going out for dinner every night. The waiter in the canteen was also really rude as I was told I wasn’t allowed to have my own bottle of water on the table whilst I was eating then had the cheek to ask me what I want to drink. After all that money you pay to stay in what’s meant to be a 4 star hotel they expect you to pay for water in the hotel canteen when if anything it should be offered at the very least. Past hotels I’ve been to have never had this policy. I would understand if it was soft drinks or alcohol but water I don’t agree with as I’ve paid a lot of money to stay in this hotel so I expect great customer service and hospitality and I didn’t get any of that the time I was here. As for the pool you aren’t even allowed to play ball games so what do they expect you to be doing in the pool they should know that kids and young men like to play ball games and activities in the pool. Along with that you also have to pay money to sit on the sunbeds that are closer to the pool which I’ve never seen in my life. This place just does anything they can to get any money off you. From my personal experience I really wouldn’t recommend this hotel to anyone. I felt unwelcome and uncomfortable the staff are rude and in the future an airbnb would be the much better option.