Neues Schloss Privat Hotel Zurich Autograph Collection

I stayed in one of the corner suites with balcony on the 4th floor in April 2025. Here are some of my thoughts about this hotel. The Good: Staff are very friendly and welcoming. Nice shower set up – large walk-in shower, with good water pressure (no bidet though). The bathroom door is lockable to ensure privacy. Nespresso machine in the room. There is a Hertz rental car right next to the hotel, in the adjacent building, in case you want to rent a car to go sightseeing or on business. The balcony is good size and has two chairs and a small coffee table to sit at and enjoy the view (not that there is much to see but still). The hotel location: it is very close to the lake (literally 3–4-minute walk) and the Bahnhofstrasse is about 15 min walk and Zurich main train station HB is about 20 min walk. There are several Marriott hotels in Zurich, and Neus Schloss Private Hotel may have the best location of them all, in terms of proximity to the lake and the city center / train station. The Bad: The hotel lacks some of the amenities you might expect from a full-service property. There is no lounge, no swimming pool, and the lobby is quite small — so if you're hoping for a grand entrance with bars, coffee shops, or a shopping arcade, you won’t find it here. Each room has a small refrigerator, but it barely keeps things cool. This is particularly inconvenient if you enjoy cold drinks or need to store medicine that requires refrigeration. Based on conversations with other guests, this seems to be a common issue. There's no guest-accessible ice machine either, so ice has to be requested from the staff. To their credit, the staff was consistently responsive and helpful in delivering it. Another downside: during my four-day stay, I had to take lukewarm showers on two separate occasions due to interruptions in the hot water supply. This might have been a one-off issue, but 2 out of 4 days without hot water isn't a great track record. Hopefully, it has been resolved by now. The Mixed: It really depends on what kind of stay you are after - whether you prefer a boutique hotel vibe or a bigger property with more amenities. For example, Park Hyatt Zurich is just a short walk from Neues Schloss and is a larger hotel with more on-site features. If you are sticking with Marriott, the Zurich Marriott is closer to the train and main bus stations and has more of a large hotel feel, including a lounge. On the other hand, Neues Schloss Private Hotel is right near the lake and closer to the shops on Bahnhofstrasse, so it is a good choice if you are into a cozier, boutique-style stay. Summary: a good boutique hotel in a good location with excellent staff. I would stay there again with no hesitation, especially if you do not have any medicine that requires refrigerated storage – and assuming the hot water issue was a temporary glitch that has since been resolved. All in all, it is a good pick - especially for Marriott Bonvoy members who want to stay at a Marriott property in Zurich. While it does not have a pool or some of the high-end extras you would get at larger luxury hotels, it makes up for it with charm, location, and great service. If you are okay without the bells and whistles, it is definitely a nice place to stay.

Absolutely not a true Autograph Hotel experience. The only good thing about this hotel, is the location. While staff was very nice and helpful with check-in and bags, the hotel felt like at least a Resident Inn, and not a true Autograph Hotel experience. Was completely underwhelming for the price you pay. Basically you’re paying for location only, and to be honest, while I have limited status with Hyatt, I think it would have been a better experience staying at the Park Hyatt which is near to this hotel. Pros: Location, staff Cons: Not true Autograph Hotel experience Rooms poorly designed - bathroom opens directly facing your bed, shower leaked a ton of water into the bathroom (need a towel at the base to attempt to block it). Poor value for price

Extremely Disappointed – Unsafe and Unacceptable Experience I would give zero stars if I could. I arrived in Zurich at 10:00 PM after a long travel day, only to be told by Neues Schloss Privat Hotel Zurich that my confirmed reservation had been cancelled without any notice. Neither Expedia nor the hotel informed me of this. To be clear: this was not about the payment — the booking was clearly marked as “pay at the property.” The issue was the complete lack of communication and responsibility from both parties. By that hour, there were no rooms available anywhere in the city. As two women traveling alone, we were left in a completely unsafe and stressful situation. The only option we found was a horrifying hotel with a single bed, which cost us 700 CHF for one of the worst rooms I’ve ever seen. We didn’t get to sleep until 3:00 AM. This wasn’t just a “booking error.” It was a complete failure in basic responsibility and customer care. There was no support, no alternative offered, no accountability. This kind of negligence is not just unacceptable — it’s dangerous.