New Coast Hotel Manila

The hotel is awesome. The bakery in the lobby is phenomenal. Also the hotel has high standards. Very clean and big rooms. The shower is just perfect. I would go there any time again.

How is this even a 5-star hotel? Complete waste of money. I honestly don’t understand how New Coast Hotel Manila still has a 5-star rating — because what we experienced was far from 5-star service, comfort, or hospitality. We recently stayed here with two senior citizens, and the entire experience was stressful, frustrating, and outright disrespectful. There are no proper facilities or consideration for elderly guests. One of the elevators was broken, the rest were overcrowded or unreliable, and there were zero accommodations like ramps or staff assistance. We struggled the entire time helping our elderly companions navigate their poorly designed “5 star hotel”. The hallways, rooms, and even the lobby reeked of cigarette smoke, making it completely unsuitable for non-smokers, kids, or anyone with respiratory issues. And when we complained, the response was basically, “That’s just how it is.” Completely unacceptable. But the worst part? The service is disgustingly biased. Unless you’re Chinese or spending big money at their casino, expect to be ignored, brushed off, or treated like you don’t belong there. The staff would literally trip over themselves to accommodate high rollers, while the rest of us were left fending for ourselves. It genuinely felt like we were being judged and talked about behind our backs — cold stares, whispers, and zero hospitality. Security is a joke. Anyone can walk in and out of the hotel without question. There are no security checks, barely any visible guards, and absolutely no sense of guest safety. You’re basically left to fend for yourself. And the parking situation is a nightmare. It’s located on the opposite side of the hotel, and you’ll have to go through a ridiculous series of elevators and corridors just to get to your room from the car. Totally disorganized, poorly signposted, and again — no help from staff. The staff are poorly trained, and it’s clear they’ve been coached to cater only to high-rollers and casino clientele. If you’re a regular tourist, a Filipino family, or just not throwing money around — you are not welcome here. It’s as simple as that. Again, I ask: How is this a 5-star hotel? Based on what? The casino? The smell of smoke? The indifferent staff? The lack of safety and decency? It’s insulting to actual 5-star establishments that prioritize all guests, not just the wealthy and favored few. Do yourself a favor — don’t waste your hard-earned money here. There are far better hotels in Manila that will actually treat you with respect and provide the basic service and safety you deserve. One star is too generous. Stay far, far away.

No Pool! It was under construction but is not advised anywhere "online". They would still showcase it in their photos even if there is none to begin with. And the breakfast buffet is placed on a cramp place where you have to deal with construction noise. Its just horrible for us we have to deal with that. The stay was for my Son's birthday and my son expected a swim party and we were expecting to have a pleasant stay. We were so wrong.